IT Services

Article from the McGill Reporter, posted on Tuesday, October 20, 2015

“I still don’t know what I clicked on or did. But for months now, people keep complaining about emails they get from me that I didn’t send. With links to strange websites.”

Classified as: phishing, IT security, IT Security Awareness Training, online security
Category:
Published on: 23 Oct 2015

Apple has released a new update, OS X 10.11.1, which addresses the previously announced compatibility issues with Office 2016. For more information, see the articles in MacRumors and ComputerWorld

Classified as: Office 365 ProPlus, Mac OS X 10.11 El Capitan
Category:
Published on: 22 Oct 2015

Students in McGill residences can now access the wireless network in REZ with their gaming consoles, such as Sony’s Playstation, Microsoft’s Xbox, and other devices that don't support the WPA2-Enterprise standard.

These kinds of devices would normally not be able to access the REZ wireless network because there's no way to enter your McGill Username and Password credentials to log in. Now you can self-register such devices by entering the corresponding MAC address into the website https://gpass.mcgill.ca.

 

Classified as: Wireless Connectivity in Residences (REZ), game console, nintendo, playstation
Category:
Published on: 19 Oct 2015

Update - Oct. 26, 2015:
Apple has released an update to El Capitan, OS X 10.11.1, which addresses the issues with Office 2016 reported below. See the announcement in ComputerWorld.

Classified as: Office 365 ProPlus, OneDrive for Business, Mac OS X 10.11 El Capitan
Category:
Published on: 13 Oct 2015

A phishing email is circulating which tells users their mailbox limit has been exceeded, and emails are being rejected. A sample of the email is shown below.

Classified as: phishing, email scams
Category:
Published on: 7 Oct 2015

A phishing email is circulating which appears to invite the recipient to update their email account to take advantage of improved features. A sample of the email is shown below.

Classified as: phishing, email scams
Category:
Published on: 7 Oct 2015

If your iPhone or iPad is running iOS 9, you may want to disable a new feature called Wi-Fi Assist. If you're somewhere where your Wi-Fi signal is deemed to be too slow or unreliable, it will switch to use your data connection.

The feature is meant to give you a more seamless experience when on spotty Wi-Fi networks, but this also means eating through your 500mb data cap without knowing it. You might think you’re safely Youtubing while on Wi-Fi, but instead it's using the 3G / LTE.

For more information, and instructions on how to disable the feature, see:

Classified as: iOS, best practices
Category:
Published on: 28 Sep 2015

Want to start a book club or recruit people for a research project? Or maybe you just want to buy a used coffee table? Try Yammer.

As of Monday, September 28, 2015, McGill’s Yammer site is now available and accessible through the Microsoft Office 365 portal for all McGill faculty, staff and students. Yammer is like a private Facebook site for McGill, where you can share information with the entire University, join or create discussion groups on topics that interest you, and start building communities.

Classified as: social media, Yammer
Category:
Published on: 28 Sep 2015

12:15PM - myCourses is now fully accessible.

---------------------------------------------

The myCourses Learning Management System is currently inaccessible for many users. Users may be unable to access the system or navigation may be slow.

The system provider is looking into the issue; we apologize for any inconvenience this causes.

Classified as: D2L, myCourses, myCourses unavailable
Category:
Published on: 21 Sep 2015

Currently a phishing email is circulating, which appears to invite the recipient to participate in an anonymous survey about experiences with McGill University. 

Classified as: phishing, email scams
Category:
Published on: 9 Sep 2015

We have resolved the enrolment issues in myCourses and expect course enrolments from this week to be completely synced by this evening. Due to the start of the semester, please allow some time for your enrolment to be transferred into myCourses.

If, however, your course does not appear in myCourses by Tuesday, September 8, please email the IT Service Desk at itsupport [at] mcgill [dot] ca and provide your enrolment time in Minerva and course information.

We apologize for any inconvenience.

Classified as: myCourses
Category:
Published on: 4 Sep 2015

On June 1, 2015 the price of printing impressions using the uPrint service increased to the following:

 

Monochrome impressions (prints and copies):

Classified as: uprint
Category:
Published on: 25 Aug 2015

IT Services is happy to announce that we have completed the migration of all student and alumni mailboxes to Microsoft Office 365 (with the exception of a few special cases). 

Note that the URL for Outlook Web App is different on Office 365; for this reason, we now have two separate links on the McGill Quick Links menubar -- the pinnable bar at the top of all www.mcgill.ca web pages (see image):

 

Classified as: Email Office 365
Category:
Published on: 20 Aug 2015

The latest versions of McGill-provided FREE antivirus software, Trend Micro Internet Security 10 for Windows & Antivirus for Mac 2016 are now available.

If your personal computer/laptop isn’t already protected by antivirus software (or you’re using an older version), we urge you to install one of the new versions without delay!

All McGill University full-time faculty, staff, and students can download and install Trend Micro antivirus software for use on their personal computers.

Classified as: Antivirus, malware, phishing, spyware, anti-virus
Category:
Published on: 20 Aug 2015

If your student/alumni McGill email account was recently migrated to the Microsoft Office 365 service, and you did not reconfigure your Mac Mail client, an "Unable to Connect" popup may appear.

If you see the popup, please do one of the following:

Classified as: Office 365, Email for Students, Email for Alumni, Exchange online
Category:
Published on: 30 Jul 2015

Pages