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Phishing scam - ITS Help Desk Alert

A phishing email is circulating which appears to invite the recipient to update their email account to take advantage of improved features. A sample of the email is shown below.

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Published on : 07 Oct 2015

SofTest exam software not yet supported with Mac OS X El Capitan

ExamSoft, the company that produces the SofTest software used for online testing at McGill, has announced that they have not completed their testing of SofTest on Mac OS X 10.11- "El Capitan", which was released earlier this week. They are currently preventing students from downloading or registering SofTest on devices with El Capitan until they can officially confirm compatibility.

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Published on : 02 Oct 2015

iOS 9 mobile users: consider disabling the Wi-Fi Assist feature

If your iPhone or iPad is running iOS 9, you may want to disable a new feature called Wi-Fi Assist. If you're somewhere where your Wi-Fi signal is deemed to be too slow or unreliable, it will switch to use your data connection. The feature is meant to give you a more seamless experience when on spotty Wi-Fi networks, but this also means eating through your 500mb data cap without knowing it. You might think you’re safely Youtubing while on Wi-Fi, but instead it's using the 3G / LTE. For more information, and instructions on how to disable the feature, see:

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Published on : 28 Sep 2015

Introducing Yammer - McGill's social network

Want to start a book club or recruit people for a research project? Or maybe you just want to buy a used coffee table? Try Yammer. As of Monday, September 28, 2015, McGill’s Yammer site is now available and accessible through the Microsoft Office 365 portal for all McGill faculty, staff and students. Yammer is like a private Facebook site for McGill, where you can share information with the entire University, join or create discussion groups on topics that interest you, and start building communities.

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Published on : 28 Sep 2015

RESOLVED - myCourses: users unable to access

12:15PM - myCourses is now fully accessible. --------------------------------------------- The myCourses Learning Management System is currently inaccessible for many users. Users may be unable to access the system or navigation may be slow. The system provider is looking into the issue; we apologize for any inconvenience this causes.

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Published on : 21 Sep 2015

EndNote Mac users: hold off on installing Office 2016

EndNote X7 is not currently compatible with Microsoft Word 2016 for Mac. The vendor, Thomson Reuters, will be releasing a free patch for it in September or October. In the meantime, Office 2011 is available for free to McGill students, faculty, and staff through the Office 365 site. If you've already installed Office 2016, however, workarounds are available.

Published on : 14 Sep 2015

Phishing scam - You have been selected to participate in a survey

Currently a phishing email is circulating, which appears to invite the recipient to participate in an anonymous survey about experiences with McGill University. 

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Published on : 09 Sep 2015

Resolved: myCourses - course enrolment issues

We have resolved the enrolment issues in myCourses and expect course enrolments from this week to be completely synced by this evening. Due to the start of the semester, please allow some time for your enrolment to be transferred into myCourses. If, however, your course does not appear in myCourses by Tuesday, September 8, please email the IT Service Desk at itsupport [at] mcgill [dot] ca and provide your enrolment time in Minerva and course information. We apologize for any inconvenience.

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Published on : 04 Sep 2015

Price increase for uPrint campus printing

On June 1, 2015 the price of printing impressions using the uPrint service increased to the following:   Monochrome impressions (prints and copies):

Classified as : Staff, Faculty, External, Students, uprint
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Published on : 25 Aug 2015

Student and Alumni email migrations complete

IT Services is happy to announce that we have completed the migration of all student and alumni mailboxes to Microsoft Office 365 (with the exception of a few special cases).  Note that the URL for Outlook Web App is different on Office 365; for this reason, we now have two separate links on the McGill Quick Links menubar -- the pinnable bar at the top of all www.mcgill.ca web pages (see image):  

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Published on : 20 Aug 2015

Antivirus Software: new versions available for Windows & Mac

The latest versions of McGill-provided FREE antivirus software, Trend Micro Internet Security 10 for Windows & Antivirus for Mac 2016 are now available. If your personal computer/laptop isn’t already protected by antivirus software (or you’re using an older version), we urge you to install one of the new versions without delay! All McGill University full-time faculty, staff, and students can download and install Trend Micro antivirus software for use on their personal computers.

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Published on : 20 Aug 2015

Mac Mail users: were you recently migrated to Office 365?

If your student/alumni McGill email account was recently migrated to the Microsoft Office 365 service, and you did not reconfigure your Mac Mail client, an "Unable to Connect" popup may appear. If you see the popup, please do one of the following:

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Published on : 30 Jul 2015

Windows 10: IT Services urges users to wait

Microsoft’s latest operating system, Windows 10, will be publically available on July 29th. Since Microsoft is offering it free of charge for many users, and it includes several significant improvements, there’s a lot of excitement surrounding its release. This new version of Windows sees fundamental change to its look and feel, in addition to what’s under the hood. One of these changes includes the upgrade process itself, which is now simpler than ever. Early adopters of Windows 10 can upgrade from Windows 7 or 8 almost as easily as installing monthly Windows updates. 

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Published on : 28 Jul 2015

New Purchasing Procedures for printing devices

uPrint, McGill’s university-wide printing service is available throughout McGill and has demonstrated that it is a cost-effective, sustainable solution for managing the majority of McGill’s printing needs. To further streamline operations and maintenance costs associated with printing, we are now looking to reduce the number of individual printing devices, which are installed by departments in various offices and are not part of the uPrint network.

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Published on : 23 Jul 2015

Beware of 3rd party apps that store credentials

Did you know that many smartdevice applications are reliant on third party cloud services? While many of these services appear to be secure, it is important to note some of the dangers of using them. As an example, in order to integrate your McGill account (mail, calendar, etc.), many online mail clients or account aggregators will store your McGill password on their servers.

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Published on : 09 Jul 2015