The ICS Service Desk will be closed for the holiday break, from 6:30 pm Wednesday, December 22 to 8:00 am Monday, January 3. Prepare now by ensuring you can access all the IT systems you will need -- email, myCourses, Minerva, Libraries, etc.
Problems with Banner, Minerva, the Data Warehouse and the myMcGill portal have been resolved and these services are once again available.
There is currently a problem that affects Banner, Minerva, the Data Warehouse and the myMcGill portal. These systems are currently unavailable. Technical teams are working to resolve the issue as quickly as possible. We apologize for the inconvenience.
From 6 to 9 pm this evening, we will perform a maintenance operation. We do not anticipate any effects on any applications or services. However, it is possible that the following services may be affected during the maintenance period.
Some users are experiencing problems accessing, sending or receiving emails on email client applications and Outlook Web Access (OWA). We are currently investigating the problem and apologize for the inconvenience.
Users may encounter error messages when both attempting to log into the myMcGill portal and after logging in. We are currently working to resolve this issue and apologize for the inconvenience. In the meantime, alternative links to services are available.
Most McGill Call Centers are unable to answer calls. While we work to correct the problem, please contact the desired Call Center by email if known, to communicate your service request.
The scheduled upgrade of Banner/Minerva is completed and related systems are now open. Note that when logging into Banner, instead of simply entering “BANNER” as the database name, you will need to specify “BANNER.MCGILL.CA”. Please see the full announcement for important details.
Saturday Nov. 6, 2 pm to 6 pm: McGill Password Change on Minerva will be unavailable, and the Student and Staff Directory web pages will not display.
Please be advised there will be an electrical shutdown at several downtown buildings on Tuesday November 2 - 10 pm to 10:30 pm.