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Most McGill CallCenter services are unable to receive calls - please use email to contact

Most McGill Call Centers are unable to answer calls. While we work to correct the problem, please contact the desired Call Center by email if known, to communicate your service request.

Classified as : Staff, Faculty, External, Students
Category :
Published on : 24 Nov 2010

Online Surveys scheduled maintenance: Nov 10, 11pm to midnight

Online Surveys scheduled maintenance: Nov 10, 11pm to midnight

Classified as : Staff, Faculty, External, Students
Published on : 05 Nov 2010

Nov. 6, 2 pm to 6 pm: maintenance affecting McGill Password Change and Student/Staff Directories

Saturday Nov. 6, 2 pm to 6 pm: McGill Password Change on Minerva will be unavailable, and the Student and Staff Directory web pages will not display.

Classified as : Staff, Faculty, External, Students
Published on : 05 Nov 2010

myMcGill portal scheduled maintenance: Nov 3, 10pm to 11pm

The myMcGill portal will be unavailable during this scheduled maintenance.

Classified as : Staff, Faculty, External, Students
Published on : 03 Nov 2010

Electrical outage scheduled, Nov. 2 - 10 pm to 10:30 pm at several downtown buildings

Please be advised there will be an electrical shutdown at several downtown buildings on Tuesday November 2 - 10 pm to 10:30 pm.

Classified as : Staff, Faculty, External, Students
Published on : 02 Nov 2010

Intermittent problems logging in to the myMcGill portal

When attempting to sign into the myMcGill portal, some users are redirected back to the login page, without any error message even if they use the correct credentials. To successfully log in, we recommend doing the following: 1) Close your browser, then reopen it. 2) Clear your browser's cache and stored cookies. 3) Close your browser again, reopen it and try logging in to myMcGill again.

Classified as : Staff, Faculty, External, Students
Category :
Published on : 01 Nov 2010

Banner/Minerva Upgrade: several systems affected, Nov. 18 - 22

Banner, the enterprise system used at McGill to store all student, applicant, employee and finance data, will undergo a major upgrade from version 7 to version 8. Banner, Minerva, the portal and other systems will be unavailable from 5:00 pm Thursday, November 18 to 6:00 pm Monday, November 22. See the full announcement for a list of other systems that will be affected during this period.

Classified as : Staff, Faculty, External, Students
Published on : 26 Oct 2010

myFuture Downtime: Friday October 29, 7:30 am- 9:00 am

myFuture will be unavailable for students, employers and staff on Friday, October 29 from 7:30 am to 9:00 am for scheduled maintenance. We apologize for any inconvenience that this may cause.

Classified as : Staff, Faculty, External, Students
Published on : 26 Oct 2010

Present: planned maintenance October 27, 10-11pm

Present will be unavailable on Wednesday, October 27th from 10:00pm to 11:00pm. We apologize for the inconvenience.

Classified as : Staff, Faculty, External, Students
Published on : 22 Oct 2010

McGill Print server: planned maintenance October 27, 11pm-12am

The McGill Print server will be unavailable on Wednesday, October 27th from 11:00pm to 12:00am. This will impact all network printers on campus that connect to the central server. We apologize for the inconvenience.

Classified as : Staff, Faculty, External, Students
Published on : 22 Oct 2010

McLennan Library: no network connectivity Friday October 22, 1:00 am - 6:00 am

Due to an electrical shutdown at McLennan Library, there will be no network connectivity available from 1:00 am until 6:00 am.

Classified as : Staff, Faculty, External, Students
Published on : 21 Oct 2010

UPDATE: No downtime for myMcGill portal today, October 18

Please note that the myMcGill portal will be available without interruption today, October 18.

Classified as : Staff, Faculty, External, Students
Category :
Published on : 18 Oct 2010

BlackBerry Enterprise Server scheduled maintenance: October 16, 1:30-3:30 am

The BlackBerry Enterprise Server will be unavailable due to maintenance from 1:30 am to approximately 3:30 am on Saturday, October 16. During this period you will be unable to send or retrieve email or calendar events. Personal Information Management (PIM) synchronization will also be unavailable.

Classified as : Staff, Faculty, External, Students
Published on : 15 Oct 2010

New IT Service: Quiz and Survey Authoring Software (Respondus)

Respondus is a free download from mcgill.ca/software and is a powerful Windows tool that allows instructors to create and manage quizzes and surveys off line.

Classified as : Staff, Faculty, External, Students
Category :
Published on : 14 Oct 2010

Search not working on Programs, Courses and University Regulations site

There is a problem with the Search feature on the Programs, Courses and University Regulations site (www.mcgill.ca/study). We are looking into the issue and hope to resolve it as soon as possible. Check the IT Services site for status updates.

Classified as : Staff, Faculty, External, Students
Category :
Published on : 14 Oct 2010