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UID:20260601T081502EDT-5415GD4mPZ@132.216.98.100
DTSTAMP:20260601T121502Z
DESCRIPTION:Callen Anthony\n\nAssistant Professor Management and Organizati
 ons\n	Leonard N. Stern School of Business\n\nSpeaking To Those Who Know: Ho
 w Experts Manage Knowledge Overlaps With Clients\n\nDate: Friday\, October
  18\, 2024\n	Time: 10:30 am – 12:00 pm\n	Location: BRONFMAN 046\n\nRegister 
 by Monday Oct. 14\n\n\n	\n	Abstract\n\n	Much of economic and social life depe
 nds on experts who draw on their knowledge and specialized practices to ma
 ke decisions and solve problems. Prior literature suggests that the trust 
 and authority that experts enjoy in relation to clients stems from the uni
 queness and obscurity of their knowledge and practices. However\, many exp
 erts serve clients who possess similar knowledge and have familiar – and e
 ven comparable – practices. How do experts manage knowledge overlaps with 
 clients\, and with what consequences? In this paper\, we draw on archival 
 data and interviews to inductively study the work of seven equity research
  analyst teams who serve large institutional investors. By tracing their w
 ork over a decade\, we found that these groups engaged in significant effo
 rt to manage knowledge overlaps\, yet did so in varying ways. In particula
 r\, we found that analyst teams differed in their “expert stances\,” which
  we define as their positioning of epistemic worth and relational authorit
 y to clients. Three teams engaged in differentiating\, where they attempte
 d create authority by establishing their own superior knowledge of finance
 . By contrast\, four teams instead employed the stance of bridging\, attem
 pting to ground their authority in complementary industry knowledge. These
  expert stances shaped how analysts performed their work as well as the pe
 rceptions of clients.\n\n	\n	We are proud to announce that our event has bee
 n awarded a Gold Sustainable Event certification by the McGill Sustainable
  Events program run by the McGill Office of Sustainability.\n\n
DTSTART:20241018T143000Z
DTEND:20241018T160000Z
LOCATION:Room 046\, Bronfman Building\, CA\, QC\, Montreal\, H3A 1G5\, 1001
  rue Sherbrooke Ouest
SUMMARY:CSSO Speaker Series: Callen Anthony
URL:https://www.mcgill.ca/channels/channels/event/csso-speaker-series-calle
 n-anthony-360223
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