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BEGIN:VEVENT
UID:20260415T191859EDT-5368RbEaRu@132.216.98.100
DTSTAMP:20260415T231859Z
DESCRIPTION:NOTE: These sessions are available ONLY to IT Services Units.\n
 \nTarget Audience: All IT Services staff.\n	Prerequisites: None.\n	Duration:
  2 hours\n	Course format: Workshop\n\nRegister now (Courses are given appro
 ximately once a month)\n\nThis course provides an overview of the knowledg
 e management process in ServiceNow. Topics covered include:\n\n\n	How to pr
 opose new knowledge\n	How to request revisions to an existing article\n	How 
 to approve publication of new knowledge\n	How to compare revisions of an ar
 ticle\n	How to manage Knowledge Review Tasks (KRTs) for annual audit\n	Artic
 le templates\n	Dashboards and reports for Knowledge Management\n\n
DTSTART:20250422T173000Z
DTEND:20250422T193000Z
SUMMARY:ITM 331 - ITSM Knowledge Management
URL:https://www.mcgill.ca/channels/channels/event/itm-331-itsm-knowledge-ma
 nagement-339520
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