We have all faced challenging interactions with other people in our personal and professional lives. This interactive seminar offers key tips and support for managing these moments in the most positive way.
- How to spot a difficult interaction before it happens.
- What makes some conversations more challenging than others.
- How to communicate unexpected or unwanted news.
- How to gain confidence in your ability to handle stressful situations at work.
Specific topics that will be covered include:
- What makes some people “difficult” or challenging and how interacting with them can affect us.
- Specific tips for how to keep calm, how to be empathetic, when and how to end a conversation.
Amy Fish, MHSc. Is the Director of Operation and Quality in the public-sector. She just published her first book, , and is working on her second, 29 Tips for Dealing with Difficult People. Amy has extensive experience dealing with the public and has taught many front line staff how to cope with challenging situations and behaviors. Amy blogs at www.complaintdepartmentblog.blogspot.com
Price (includes tax, lunch and learning materials.
McGill Staff and Full-time Students: $114.98
Non-McGill rate: $258.69
Preregistration is required. Deadline to preregister is Friday, January 17, 2014.