Tackling delinquent payments using machine learning

Delinquent payments are a major challenge for small businesses – but collecting each individual debt is a difficult and thankless task. To make it easier, Dimitri Raziev (BCom’10) co-founded Kolleno. This fintech start-up helps businesses manage their accounts receivable by sending customers email and text reminders to settle unpaid bills, and directing them toward a payment portal. Kolleno uses machine learning to determine which approaches will yield results - from the method of contact to the tone of voice.