McGill Alert / Alerte de McGill

Updated: Thu, 07/18/2024 - 18:12

Gradual reopening continues on downtown campus. See Campus Public Safety website for details.

La réouverture graduelle du campus du centre-ville se poursuit. Complément d'information : Direction de la protection et de la prévention.

Event

ITM 319 - Incident Management

Tuesday, November 8, 2022 14:00to15:30

NOTE: Due to the pandemic, this course will be held remotely, via Webex or MS Teams. You will be provided information on how to attend once you register.

NOTE: These sessions are available ONLY to IT Services Units.
Target Audience: All IT Services staff
Prerequisites: None
Duration: 1.5 hours

Course format: Workshop Register (Choose the session that best fits your schedule)

This course provides an overview of incident management in ServiceNow.

  • How to locate incidents assigned to you or your team
  • How to acknowledge, work on, and resolve an incident
  • How to create an incident from a ticket
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