Elizabeth Han

Prof Han's research paper recognized by the Association for Information Systems (AIS)

Published: 6 January 2023

Congratulations to Elizabeth Han, Assistant Professor in Information Systems, whose research paper with co-authors Dezhi Yin (University of South Florida) and Han Zhang (Georgia Institute of...

Bots with Feelings: Should AI Agents Express Positive Emotion in Customer Service?

Published: 21 December 2022

Authors: Elizabeth Han, Dezhi Yin and Han Zhang Publication: Information Systems Research, Forthcoming Published online Articles in Advance: December 2, 2022 Abstract:

Bots with feelings: Study explores how human customers react to AI chatbots with emotions

Published: 15 December 2022

Artificial intelligence chatbots that show positive feelings — such as adding an “I am excited to do so!” or a few exclamation marks — do not necessarily translate into positive reactions or...

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