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Customer Centric Metrics rescue retailer from Strategic Eccentrics: Customers take care of The Profits

Fri, 2014-08-08 11:52

Tom Peters has long argued the case for Customer Centricity. At the 2011 Progress Conference he said; “The magic formula that business has revealed is to treat their customers like guests and their employees like people.” So what is his 2013 take on strategy and leadership? Think of this as “Tom Peter’s Balanced Scorecard”.

Source Site: /desautels