Contribute to the development and support of the IT Systems in the Faculty of Engineering with an emphasis on the daily operational administration, evolution, maintenance and security. Assures the reliability, stability and availability of all IT infrastructure components in an environment composed primarily of, but not limited to, Active Directory, AD FS, Exchange Online, System Center (SCCM and SCOM) and Windows file and application servers.
Duties and Responsibilities:
- Support IT team in resolving system incidents/problems
- Act as a liaison with other units in the university and/or third-party vendors (as required) to address problems
- Install, configure, and maintain/troubleshoot technical systems to support business needs.
- Monitor, analyze, and tune the technical system and make recommendations to achieve optimal performance levels and meet security requirements.
- Assist in the evaluation of new products and services.
- Research, analyze, and implement software patches and hardware modifications to resolve deficiencies.
- Ensure compliance with established standards, policies, and configuration guidelines.
- Schedules, installs, upgrades and maintains operating systems and software.
- Routinely audits hardware and software to ensure compliance with established standards, policies, procedures, and configuration guidelines.
- Implements and uses backup and restore techniques.
- Mentors less experienced IT Support employees.
- Contribute to the development of application documentation, user documentation and training materials
Education and Experience:
Three (3) years’ related experience
Other Qualifying Skills and Abilities:
Undergraduate degree (preferably in Computer Science, Computer Engineering or Management Information Systems) with three (3) years' related experience. Experience with building and supporting solutions on Windows Server 2012 or later. Experience with Vmware Vsphere, Linux and/or MAC OSX considered an asset. Experience with managing Active Directory, System Center Configuration Manager and Group Policies. Strong analytical skills and the ability to take a proactive approach to problem solving. Comfortable with supporting customers in both English and French.
How to Apply:
Please submit your electronic application via the web at https://engineering.medicine.mcgill.ca/ords/f?p=165 click on "Application Form" and upload your curriculum vitae and cover letter as one document.
The deadline to apply for this position is November 21, 2019 at 5:00 PM.
*Current employees: please indicate your McGill ID number in your application.*
We thank all applicants for their interest in McGill University. However, the Faculty of Engineering will only contact applicants selected for an interview.
In order to maintain internal priority, McGill employees must apply within the delays specified in the MUNACA collective agreement for positions covered by the collective agreement or according to the personnel policies for positions covered by the personnel policies.
McGill University hires on the basis of merit and is strongly committed to equity and diversity within its community. We welcome applications from racialized persons/visible minorities, women, Indigenous persons, persons with disabilities, ethnic minorities, and persons of minority sexual orientations and gender identities, as well as from all qualified candidates with the skills and knowledge to productively engage with diverse communities. McGill implements an employment equity program and encourages members of designated groups to self-identify. Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence, accessibilityrequest.hr [at] mcgill.ca or 514-398-3711.