Operations Manager Security (MR2441)

McGill University - Human Resources
Position Title: 
Operations Manager Security (LOG2A)
Position Summary: 

Reporting to the Associate Director Campus Public Safety (Security Services), the Operations Manager is responsible for providing a high level of organizational & leadership skills to the Security Services Department under Campus Public Safety. The Operations Manager will promote and maintain a safe and healthy environment for students, staff and visitors to campus facilities, in conformity with applicable laws, regulations and codes.  He/she will troubleshoot, assess and resolve problems using specialized skills and technical knowledge. The Operations Manager will provide advice to unit members on problem resolution, & will develop and implement procedures and/or controls to enhance the operation of the unit and will participate in the development and implementation of new initiatives that support the strategic direction of the department/unit by keeping abreast of new developments and trends in the security field.

Primary Responsibilities: 
  • Oversees the department’s Operations unit including but not limited to events planning security, construction security, agency personnel, the Security Operations Centre (SOC) activities, allocation of personnel, etc.
  • Supervise, manage, coach & motivate direct reports as well as agency personnel. Maintains the department’s employees’ weekly work and On-call schedules.
  • Responds to complaints regarding services rendered by agency personnel & ensures issues are addressed and rectified.
  • Participates in conducting investigations of incidents when needed; prepares evidence for court appearances and serve as a witness.
  • Ensures that policies and programs related to Operations of Campus Public Safety are developed.
  • Ensures the development and maintenance of training manuals in regards to the department's policies & procedures, as well as the agents' roles & responsibilities.
  • Liaise with various law enforcement authorities as well as the Contracted Agency management team and ensures that good working relationships are maintained.
  • Participate in the strategic development of tactical plans.
  • May be called upon to represent the department and the Associate Director – Campus Public Safety (Security Services) at various meetings and events and/or during his/her absence.
  • Participate in various crime prevention campaigns.
  • Provide safety training to McGill students, faculty & staff.
  • At times may be called upon to assume the role & responsibility of Incident Commander during a crisis, emergency or disaster in accordance with the University’s Emergency Response Plan.
Minimum Education & Experience: 

Undergraduate degree

Three (3) years' related experience



Five (5) years' related experience

Other Qualifying Skills And/Or Abilities: 
Demonstrated ability to work under pressure, adapt to changing circumstances and priorities, work both autonomously and as part of a team and deliver a high volume of superior quality work. Proven organizational and leadership skills with the ability to set priorities and multi-task to meet deadlines. Ability to work simultaneously on a range of projects requiring different skills and resources. Proven experience working independently, with minimal guidance. Demonstrated decision-making and problem-solving skills. Ability and competence to work in a PC environment. Strong report writing and project planning skills. Excellent written and communication skills in both English and French. The following certifications/trainings are considered assets: First Aid and CPR certification; Level 100, 200 & 300 Incident Command System certification; Emergency Operations Centre Training; CPP designation; ASP Construction Attestation.
Reference Number: 
Reporting To: 
Associate Director, Campus Public Safety
Salary Range: 
(Grade 05) $55,400 - $69,300 (midpoint) - $90,100
Facilities Management and Ancillary Services
Security - Downtown
Position Type: 
Hours Per Week: 
Additional Information: 
Regular Work schedule: 8 hour shifts covering anywhere from 08h30-18h00 (Monday-Friday). May be called upon to work on weekends.
How To Apply: 

*Internal candidates: Please provide your McGill ID number when applying.*

 Please submit your curriculum vitae and cover letter, clearly indicating the reference number:


McGill University, Facilities Management and Ancillary Services (HR), Area Personnel Office
1010 Sherbrooke Street West,10th floor
Montreal, Quebec
H3A 2R7

(514) 398-5191

fmas.hr [at] mcgill.ca