Learning Technology Administrator (MR1271)

McGill University - Human Resources
Position Title: 
Learning Technology Admin (IST1G)
Position Summary: 

The Learning Technology Administrator’s primary responsibilities include the administration, management and support of the MERCURY online course evaluation system. Duties include providing technical support for instructors creating questions and accessing reports, for department liaisons, and acting as the technical liaison with other support units (notably Enrollment Services and IT Services). In addition, the position will require assuming some responsibility related to other educational technology systems overseen by Teaching and Learning Services (TLS).

Primary Responsibilities: 
  • System administration of the University’s online course evaluation system, MERCURY; is responsible for overseeing the functioning of the system;
  • Creates, organizes and maintains all documents (including confidential files) for course evaluations;
  • Participates in policy development committees and working groups with multidisciplinary teams and provides technical with respect to course evaluations;
  • Recommends and drafts proposed procedural revisions to the course evaluation process;
  • Maintains and creates course evaluation content on website
  • Researches and analyses Mercury data and prepares reports;
  • Consults with Faculties/departments to implement efficient course evaluation practices;
  • Develops training courses and related materials on the online course evaluation system;
  • Provides consultation support to MERCURY departmental liaisons;
  • Works closely with IT Services (i.e., analyst and developer) to update and enhance the MERCURY system. This involves articulating business requirements, developing and testing new features and bug fixes before implementation;
  • Troubleshoots and resolves issues that arise for the online course evaluation system;
  • Prepares documentation with procedural information for both faculty and staff.
  • Supports university-led outreach efforts to encourage student participation in course evaluation;
  • Communicates with unit heads, liaisons, instructors and students about important dates or issues regarding the course evaluation system.
Minimum Education & Experience: 


Three (3) years' related experience

Other Qualifying Skills And/Or Abilities: 
Master’s preferred in Educational Technology, Instructional Technology, or other relevant field with three years’ experience in higher education system administration of educational technology systems such as course evaluation systems and learning management systems an asset. Knowledge of a variety of web-based instructional technologies including Blue software and myCourses. Experience in development of online training and resources is an asset. Evidence of strong ability to establish and maintain work priorities and timelines. Familiarity working with Learning Management Systems (Brightspace preferred). Knowledge of Open Educational Resources (OER). Evidence of excellent interpersonal skills. Experience in providing one-on-one support to instructors. Must be fluent in both English and French.
Reference Number: 
Reporting To: 
Associate Director, Learning Environments
Salary Range: 
(Grade 03) $47,000 - $58,800 (midpoint) $70,600
Teaching and Learning Services
Position Type: 
Hours Per Week: 
How To Apply: 

Please submit your cover letter and curriculum vitae, clearly indicating the reference number, to Teaching and Learning Services at hr.tls [at] mcgill.ca

The deadline to apply for this position is February 20, 2020 at 5:00 PM.

*Current employees: please indicate your McGill ID number in your application.*

We thank all applicants for their interest in McGill University. However, Teaching and Learning Services will only contact applicants selected for an interview.

The masculine is used to lighten the text, without prejudice to the feminine form.