Reporting to the Chef Dining Hall, the Dining Hall Supervisor will supervise the daily shift operations and strive to improve service operations in the Dining Hall, ensuring that guest services, operational needs and financial objectives are met. Ensure safety of food handling and sanitation standards. Provide commercial and quality service operations in an environment that fosters a sense of community, enhances student learning and supports the overall mission of the University. Maintain good rapport with students and staff within the unit and the University community. Build strong relations by identifying the responding to needs and providing support in the delivery of services. Implement administrative procedures or systems that are moderately complex to support the unit’s operations and to ensure that services meet or exceed established quality requirements.
Duties and Responsibilities:
- Supervise unionized employees and assign work load to maximize use of employees.
- Ability to work with in house dieticians/nutritionist and chefs in conducting and documenting resident assessments.
- Ensure safe food handling and implementation of McGill Food and Dining Services operating standards.
- Position assists employees on the floor during peak meal periods or emergency situation.
- Interacts with guests to obtain feedback on product quality and service levels.
- Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Ensures all employees have proper supplies, equipment and uniforms.
- Empowers employees to provide excellent customer service within guidelines.
- Handles employees’ questions and concerns.
- Handles guest problems and complaints, seeking assistance from supervisor as necessary.
- Monitors employees to ensure performance expectations are met.
- Provides feedback to employees based on observation of service behaviours.
- Strives to improve service performance.
- Sets a positive example for guest relations.
- Assists in the review of comment cards and guest satisfaction results with employees.
- Supervises daily shift operations.
- Communicates to the Chef Dining Hall any issues regarding food quality and service levels.
- Meets and greets guests.
- Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results.
- Ensures compliance with all restaurant policies, standards and procedures.
- Supervises on-going training initiatives.
- Co-ordinate services provided for special events.
- Participate in special projects.
Education and Experience:
Three (3) years of experience
Other Qualifying Skills and Abilities:
Experience in hotel and restaurant management (restaurants, food chains, hotels or tourism). Experience working in applying sanitation standards as well as strict regulations and procedures. Experience supervising staff in a unionized environment. Experience using computer systems and software such as Windows, spreadsheets, PPT presentations. Strong organizational skills and ability to work under pressure to meet deadlines. Ability to communicate effectively. Must be service oriented, innovative, detail-oriented and quality-conscious. English, spoken and written; French, spoken.
How to Apply:
Please submit your cover letter and curriculum vitae, clearly indicating the reference number, to Student Housing and Hospitality Services:
hrapplication.shhs [at] mcgill.ca
The deadline to apply for this position is October 18, 2019 at 5:00 PM.
*Current employees: please indicate your McGill ID number in your application.*
We thank all applicants for their interest in McGill University. However, Student Housing and Hospitality Services will only contact applicants selected for an interview.
In order to maintain internal priority, McGill employees must apply within the delays specified in the MUNACA collective agreement for positions covered by the collective agreement or according to the personnel policies for positions covered by the personnel policies.
McGill University hires on the basis of merit and is strongly committed to equity and diversity within its community. We welcome applications from racialized persons/visible minorities, women, Indigenous persons, persons with disabilities, ethnic minorities, and persons of minority sexual orientations and gender identities, as well as from all qualified candidates with the skills and knowledge to productively engage with diverse communities. McGill implements an employment equity program and encourages members of designated groups to self-identify. Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence, accessibilityrequest.hr [at] mcgill.ca or 514-398-3711.