Customer Service Assistant (CR0393)

McGill University - Human Resources
Position Title: 
Customer Service Assistant (PED 00157, DD0060, Level 0060)
Position Summary: 
Under the direction of the immediate supervisor, participates in the customer service and merchandising activities of the unit. Provides information regarding the unit's policies, products and equipment and makes recommendations based on customer requirements. Provides customer services such as receiving payments, giving demonstrations, and prioritizing and processing requests for service.
Major Duties & Responsibilities: 
  • Greets customers and clients. Provides information on the unit's policies, products and equipment and makes recommendations based on customer requirements.
  • Updates computerized databases concerning customers, warranties, service requests, prices and other information related to the activities of the unit.
  • Completes order forms or requisitions for the sale or rental of products, services and equipment. Confirms availability and arranges delivery of products, services or equipment. Prioritizes customer requests.
  • Follows up on orders and resolves problems relating to deliveries, billing, defective merchandise and outstanding orders. Determines need, returns merchandise to originator and verifies items upon receipt. 
  • Assists in preparing promotional materials and displays. Places orders and restocks sales and display areas. Removes returnable stock from displays and prepares it for return to supplier.
  • Verifies charges and prices. Processes adjustments and sales in accordance with the unit's procedures. Handles cheque and cash payments and invoices remaining orders using a computerized billing system. May process refunds.
  • Accepts payments, checks account numbers, balances cash and credit card batch sales daily.
  • Assists in the counting of stock for inventory or ordering purposes and in the maintenance of sales, service or storage areas.   Performs clerical duties related to the activities of the unit.

The list of duties and responsibilities outlined above is representative and not a complete and detailed list of tasks, which may be performed by an employee whose position has been matched to this generic job description.

Education & Experience: 

DEP (Secretarial/Office Systems)

Two (2) years' related experience

Other Qualifying Skills And/Or Abilities: 
Customer focused and service oriented. Demonstrated organizational skills, ability to multi-task to prioritize and meet deadlines. Accuracy and strong attention to detail. Telephone skills and an ability to clearly transmit and receive information accurately. Proven ability to work independently and as part of a team. Demonstrated ability to work in a PC environment using word processing and spreadsheets. Knowledge of Winprism an asset. Ability to lift boxes up to 30 lbs. Experience with a retail environment a must. Knowledge of ordering, and returning process a must. Ability to work evenings and weekends as well as willingness to work at offsite events an asset. Ability to negotiate with vendors. English and French, spoken and written.
Reference Number: 
Supervisor's Title: 
Assistant Manager
Salary Scale: 
$20.76 - $28.61
Facilities Management and Ancillary Services
McGill Bookstore
Position Type: 
Hours Per Week: 
Additional Information: 
Hours of work: Monday to Friday, 10:15 -18:15
How To Apply: 

Please submit your cover letter and curriculum vitae, clearly indicating the reference number, to Facilities Management and Ancillary Services:


McGill University, Facilities Management and Ancillary Services (HR), Area Personnel Office

1010 Sherbrooke Street West, 10th floor

Montreal, Quebec

H3A 2R7


(514) 398-5191

Email [at]

The deadline to apply for this position is February 25, 2020 at 5:00 PM.

*Current employees: please indicate your McGill ID number in your application.*

We thank all applicants for their interest in McGill University. However, Facilities Management and Ancillary Services will only contact applicants selected for an interview.

The masculine is used to lighten the text, without prejudice to the feminine form.