Provides administrative direction and support to the Director – Counselling Service. Manages and oversees the administrative procedures and policies of the service. Provides advice and insight to optimize administrative processes within the Service. Acts as resource person on relevant University policies as well as the Service policies and procedures. Assesses and resolves administrative issues. Act as a resource person with regard to Service policies and procedures. Makes recommendations to improve communication with students, faculty and staff. Responds to parent, academic staff and advisor enquiries. Oversees the financial operations for the office.
- Responsible for the organizational planning and setting of administrative priorities for Counselling Service.
- Ensures that staff members are complying with Service procedures.
- Manages changes in schedules (i.e., leaving early, holds in agendas, vacation requests) for Professional staff. Signals conflicts / issues / patterns of behaviour to the Director and/or Associate Directors. Manages special requests and/or special needs (i.e., adaptive equipment) of all Staff.
- Develops policies and procedures to meet the needs of all staff of the Counselling Service and to improve the student experience.
- Manages the professional development application process, ensures that guidelines are adhered to.
- Fosters good public relations with students as well as internal and external representation of the Services. Provides guidance and support to the Client Services Administrator – Counselling Service.
- Responsible for the development, introduction and integration of computerized systems with the Service. Responsible for overseeing the training of staff to ensure optimal use of computerized systems. Liaises with other universities, Clinics, as required. Works on projects as assigned.
Undergraduate degree (related field)
Three (3) years’ related experience.
Other Qualifying Skills and/or Abilities:
Experience in a supervisory role and knowledge of University policies and procedures. Demonstrated ability to take responsibility and deliver results with minimum direction and oversight. Must be self-directed and able to work autonomously and as part of a team in a dynamic and deadline-oriented environment. Demonstrated problem solving and organizational skills with a proven ability to administer multiple activities and projects. Demonstrated skills in implementing process improvements. Must be approachable and composed under pressure. Proven ability to work comfortably with technology. Experience implementing and troubleshooting new software packages, an asset. Proven verbal and written communication skills including the writing of reports and other publications. Attention to detail and initiative. Student-focused and service-oriented with a demonstrated ability to build constructive and effective relationships with all levels of staff, students and the public. Interpersonal skills with a proven ability to deal with confidential and/or sensitive situations with tact and diplomacy. Demonstrated ability to work in a Microsoft environment using Word, Excel, PowerPoint, Banner, Minerva, Present, internet search engines and email. English and French, spoken and written.
How to Apply:
*Internal candidates: Please provide your McGill ID number when applying.*
Please submit your curriculum vitae and cover letter, clearly indicating the reference number, via email to: hr.stuserv [at] mcgill.ca
Applications must be received no later than December 14, 2017 at 5:00 PM.
We thank all applicants for their interest, however, only those applicants selected for an interview will be contacted.
McGill University is committed to equity in employment and diversity. It welcomes applications from indigenous peoples, visible minorities, ethnic minorities, persons with disabilities, women, persons of minority sexual orientations and gender identities, and others who may contribute to further diversification.