Telephone and Helpdesk Skills: A Guide to Professional English
Code: 3.141
Auteur: Wallwork, Adrian
ISBN: 978-1-4939-0637-6
Année: 2013
Description: This book is for non-native English speaker who make telephone calls as part of your work. Topics covered: Prepare for a call both psychologically and from an English language point of view, find out about another company and talk about your own company, deal with difficult calls and callers, resolve language difficulties, improve your pronunciation, and more.
Emplacement: Brown Building
Langue: English