FAQ

Booking Travel for University Related Activities

(refer to the Travel Services website)

 

A. Airline tickets (for Visitor tickets see E. below)

1. How should I book my airline ticket?

    It depends on which fund you use to pay for your airline ticket

If you are traveling on operating funds (all except 2F and 2M funds) and your faculty or unit has been implemented) you are required to purchase your ticket from Vision Travel, either through the services of a travel consultant or directly on their booking tool -  VisionLink.

If you are traveling on a 2F or 2M fund, you may use Vision Travel and benefit from McGill negotiated airline discounts or you may use any other travel supplier. The University recommends using the services of a Quebec Licensed Travel Company.

2. Can I book tickets for any airline company when using the services of Vision Travel or VisionLink?

Yes.

3. What if I find a cheaper airfare compared to the quote provided by Vision Travel or via VisionLink?

The University has a ‘Best available airfare guarantee' from Vision Travel  - if the traveler finds a lower fare from another travel supplier licensed in Quebec for the exact same everything, Vision will match the lower fare (certain conditions apply).

B. Accommodations

1. How should I book my accommodations?

Accommodations can be booked with any supplier, it is recommended to verify with the following programs:

In Montreal:  McGill Official hotels
In the Province of Quebec:  Government of Quebec Hotel Program
In the rest of Canada:  Canadian Association of University Business Officers (CAUBO)  negotiated rates or through Vision Travel who has a network with corporate rates
Rest of the world: Canadian Association of Business Officer (CAUBO) chain discounts or through Vision Travel who has an international network with corporate rates

C. Vehicle Rentals

1. How should I book my vehicle rental?

Vehicle rentals can be booked with any supplier. In Montreal, McGill has an agreement with Enterprise downtown. For the rest of the world, CAUBO has negotiated agreements with Enterprise and National or book through Vision Travel who has corporate rates with all major vehicle rental companies worldwide.

D. Train Tickets

1. How should I book my VIA Rail tickets?

VIA Rail tickets can be purchased through the McGill VIA Rail landing page (sign in required) or by calling VIA Rail and quoting McGill’s contract number.

E. Visitor Bookings (see Visitors Booking Guide for further details)

1. How do I book my visitors?

Visitors can book themselves, however if the sponsor would like to have the airfare paid up front by the University, then the booking needs to be made through a travel consultant at Vision Travel.

2. Can I use the negotiated discounts for travel paid from a research fund?

Yes.

3. I am traveling with someone else whose trip is not being paid by McGill University. Can they obtain the same price?

In general these contracts are only applicable to McGill travelers travelling for University-related activities, however there are a few exceptions, check with the Travel Management Company.

4. Can we apply the discounts to visitors/consultants?

Yes, if the guest/consultant is being paid for by McGill. In order to access the negotiated pricing, someone from a McGill faculty or unit needs to initiate the reservation.

Eligibility for McGill Negotiated Discounts

Please note that discounts do not apply to personal travel except for VIA Rail which allows discounts on personal travel.  See the Quick Reference Guide for further details.

A. Airline tickets

1. What are the requirements to benefit from the McGill discounts?

The airline discounts are accessible to all McGill faculty, staff and students traveling for University- related activities on funds administered through the University and booked through Vision Travel.

 Visitors sponsored by McGill are entitled to benefit from these discounts as well. See Visitors Booking Guide

2. Can I use the negotiated discounts for my personal travel?

No, they only apply for University-related travel, except for VIA Rail which permits discounts on personal travel (see VIA Rail for details).

3. I am traveling with someone else whose trip is not being paid by McGill; can they obtain the same discount?

No, McGill negotiated contracts are only applicable to McGill travelers travelling for University-related activities.

4. Can we apply the discounts to Visitors/consultants?

Yes, only if McGill has agreed to pay for the cost of the trip.  In order to access the negotiated discounts, someone from the faculty or unit needs to initiate the reservation through Vision Travel.

B. Accommodations

1. What do I need in order to be eligible for the McGill Official Hotels Program in downtown Montreal?

You must indicate that the room reservation is related to McGill University – visitors, family, friends are welcome.

2. What do I need in order to be eligible for the Government of Quebec Hotel Program rates?

You must have a McGill ID and be prepared to present your ID when checking-in at the hotel.  

3. Can I use the Quebec Government Hotel Program for my personal travel?

No, discounted rates are only applicable for University-related travel.

4. Are there any discounted rates for hotels outside of the Province of Quebec?

Yes, you can access rates negotiated by the Canadian Association of University Business Officers – CAUBO.  For a list of hotels and rates consult CAUBO’s webpage.

C. Train Tickets

1. Can I apply VIA Rail discounts for personal travel?

Yes, you can use VIA Rail for personal travel. Refer to VIA McGill webpage for full details and conditions.

D. Vehicle Rentals

1. Can I apply the vehicle rental discounts for personal travel?

No, these agreements are only applicable for University-related travel.

Reservation Process

1. Can I purchase travel through MMP (McGill MarketPlace)?

No, it is not possible to purchase travel through MMP using a Purchase Order. However, links to Travel Services site are featured on the shopping page.

2. Can I use any travel agency or any online booking site to book my airline ticket?

It depends on which fund you use to pay for your airline ticket.

If you are traveling on a fund administered through the University (except research 2F and contract 2M funds) you will be required to purchase your ticket from Vision Travel, (if your unit or faculty has been implemented) either through the services of a travel consultant or directly on their booking tool - VisionLink. This booking tool offers access to all airlines worldwide.

If you are using either a 2F or a 2M fund to pay for your airline ticket, you may use Vision Travel and benefit from McGill negotiated airline discounts or you may use any other travel supplier. The University recommends using the services of Vision Travel or at a minimum a Quebec Licensed Travel Company.

3. Does Vision Travel charge a service fee?

Yes. The fee for booking with a Vision travel consultant ranges from $30 to $39.50 per trip, depending on the destination. Booking through VisionLink, is $14 per trip.  A trip consists of any or all of these elements:airfare (one way, return or multiple city), hotel and car (if applicable).

4. What if I find a cheaper airfare compared to the quote provided by Vision Travel or via VisionLink?

The University has a ‘Best available airfare guarantee’ from Vision Travel  - if the traveler finds a lower fare from another travel supplier licensed in Quebec for the exact same everything, Vision will match the lower fare (certain conditions apply).

5. Can I book VIA Rail discounts through their regular website?

No, these discounts are only available through the McGill VIA Rail landing page (sign in required) or by calling VIA Rail and quoting McGill’s contract number.

6. Does VIA Rail charge any service fee?

No.

7. Can I book my rail ticket through Vision Travel or VisionLink?

No, only through the McGill VIA Rail landing page or by calling VIA Rail directly.

8. Can I book the Enterprise Vehicle Rental discounts through their regular website?

No, these discounts are only available through the McGill Enterprise landing page. See contract and reservations information (sign in required).

9. Can I book the Air Canada discounts through the regular Air Canada website?

No, these discounts are only available on the Air Canada Corporate Rewards website or through Vision Travel and VisionLink.

10. Can I book the airline discounts online without going a travel company?

No, airline discounts are only available through Vision Travel or VisionLink.

 

 

Supplier Contract Information

1. Where can I access the information about the airline discounts?

Visit Travel Services web site: http://www.mcgill.ca/travelservices/transport

2. Can I book the airline discounts myself online without going through a travel consultant?

Yes, you can use the online booking tool of Vision Travel - VisionLink.

3. What is the discount percentage on the airline contracts?

The discounts vary according to airline, destination and fare type.

4.  Is there a discount on all fares and to all destinations?

 No, it varies. These agreements do not preclude you to compare pricing for all airlines flying to your destination.

5. What insurances are included in the Enterprise contracted rates?

Liability Insurance is included in the rental prices. In addition, if payment is made with a McGill issued American Express Corporate card then Loss Damage Waiver (LDW) is also included. Further details on insurance guidelines see link.

Online Booking Tool

1. How do I access VisionLink the Online Booking Tool that houses McGill’s discounted airline fares plus all other airlines?

Already registered with a profile? Log on to VisionLink and enter your username and password.

New user? You must first create your profile.  Follow the New User link. Please note that you must wait at least 15 minutes before accessing the site after registering.

2. What personal information will I need to provide in order to create a profile?

Minimum information is required for your profile: email address, first and last name, faculty or unit, office telephone number and your date of birth. That is all that is necessary. The rest of the information is not required to be completed.

3. Can I book tickets for any airline company when using VisionLink the online booking tool (OBT)?

Yes.

4. Is there any fees for the OBT VisionLink?

Yes, there is a $14 fee per trip booked (one-way, return or multi-city).  One trip consists of any or all of these elements: air, hotel and car. If you choose to book only one way and at a later date decide to book your return flight separately, another fee will be charged.

5. Where can I find instructions and training modules for the VisionLink OBT?

For instructions, see VisionLink Instruction Guide. For a tutorial go to VisionLink Tutorial Video.

6. Is it possible to cancel or change an airline, car rental or hotel reservation through the OBT?

No, you must contact a travel consultant for these transactions.

Payment Information

1. Can I pay for travel with my Pcard?

No. Travel- related expenses cannot be charged to Pcard.

2. Can I request a Purchase Order (PO) through MMP to pay for my travel?

No, Purchase Orders cannot be used for travel. All McGill related travel can only be reimbursed through Minerva Expense Reimbursement Tool.  

3. How do I pay for the airline tickets purchased through Vision Travel?

All airfares purchased through Vision Travel, Uniglobe Lexus and House of Travel can be paid by FOAPAL form or by personal credit card. For Air Canada through VisionLink it is only possible by personal credit card.

4. How do I pay for airline tickets purchased elsewhere?

You can pay with your personal credit card or by way of a 3rd Party Advance.

5. How do I book and pay for hotels?

You can pay with your personal credit card or by way of a 3rd Party Advance.

6. How do I book and pay for vehicle rentals?

You can pay with your personal credit card or by way of a 3rd Party Advance.

 7. What insurance is included with the McGill American Express Corporate card?

When you use the McGill AMEX card to rent a vehicle Collision Damage Waiver (CDW) is included - ONLY IN NORTH AMERICA.

If renting a vehicle outside of North America contact Royal Sun Alliance 1-800-243-0198 (the Underwriting Department of AMEX ) to clarify coverage in the country where you are picking up the vehicle.

8. Where can I find more information about travel reimbursement?

Go to the following webpage: Reimbursement of Expenses.

Miscellaneous

Please note that under the Quebec Office de la Protection du Consommateur (Quebec Consumer Protection Agency) all purchases made through a licensed Travel Company in Quebec are protected and subject to a fee of 0.1% ($1 per $1000). This fee will appear on each invoice.

1. Do I still collect Air Canada’s Aeroplan or other travel supplier loyalty points when I purchase an airline ticket through the McGill program?

Yes, all loyalty points remain with the individual traveler.

2. Do I have to use the contracted airlines?

No, you may use the contracted airlines only when appropriate for your travel plans.

3. Do I have to register before traveling on behalf of McGill?

Yes, you should register yourself on the McGill Business Travel Registry.

4. Where can I find the travel advice and advisories issued by the Canadian Government?

http://travel.gc.ca/travelling/advisories

Contact Us

travel [dot] procurement [at] mcgill [dot] ca

Quick Reference Guide

Personal Vehicle - read before using your vehicle for University related activity

  1. It is the responsibility of the traveler to ensure that adequate insurance is in place for the use of a personal vehicle for a university related travel.
  2. Personal vehicles are not covered by the University’s insurance policy.
  3. Prior to using a personal vehicle for a University related activity, the traveler must contact their insurance provider to verify all conditions and limitations in their policy associated with such use.
  4. There may be restrictions inherent in the policy with respect to use – other than personal – such as number of passengers and number of kilometers. Additional coverage may be required.
  5. The University does not reimburse for additional personal insurance coverage or any other costs associated with a personal vehicle, except for the car allowance allocated on a per kilometer basis or gas usage based on receipts.
  6. In the event of a claim, the owner of the vehicle will be required to approach his/her own insurer for reimbursement of expenses.
  7. All costs incurred as the result of a collision or other physical damage to a personal vehicle is the responsibility of the traveler and are not reimbursable by the University. Such costs may include but are not limited to: increases to premiums on driver's license, insurance costs and deductibles.
  8. McGill’s Risk Mitigation and Insurance Unit recommend that there be a minimum of $1,000,000 third party liability insurance on the vehicle insurance policy.