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Note: This is the 2013โ€“2014 edition of the eCalendar. For the most recent publication, click here.

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For your Information Technology (IT) needs

McGill's IT Services website is your one-stop shop for all central IT services at McGill. Visit www.mcgill.ca/it to:

  • Find details on all IT services, including available training and support. Services are organized by categories such as “Telephone, Network, and Wireless.”
  • Search the McGill IT Knowledge Base for FAQs and supporting articles on all IT services. Search by keywords such as “myMcGill,” or by specific article number.
  • Send us your feedback or get help on an IT issue.
  • Read featured articles on computer security, new software, and other timely tips.
  • Find out about new IT projects on the horizon.
  • Check the status of IT systems at a glance and view IT announcements and scheduled downtimes.

Take an interactive video tour of IT services at http://kb.mcgill.ca/it/welcome-students. Here you'll learn about myMcGill, the University portal, and myCourses (for online course content). You’ll also find information on accessing your McGill email, connecting to the McGill wireless network, and downloading free software available to students.

Logging In

Logging In

You need to use your McGill Username (usually in the form of firstname [dot] lastname [at] mail [dot] mcgill [dot] ca) and McGill Password to access most central IT services including: myMcGill, myCourses, email, wireless, and Virtual Private Network (VPN).

For some systems, such as uPrint, you may sign in using your McGill Short Username, i.e., the first letter of your first name + first five letters of your last name, usually followed by a number (e.g., jsmith5).

To find out your McGill Username and Short Username, and to create or reset your McGill Password:

  1. Log in to Minerva (www.mcgill.ca/minerva) using your 9-digit McGill ID number and PIN.
  2. Go to Personal Menu > Password for McGill Username.
  3. Follow the onscreen instructions.

myMcGill (the University portal)

myMcGill (the University portal)

myMcGill is the central access point where you:

  • Read your email.
  • Check myCourses.
  • Get direct links to Minerva to view and update your student records and account information.
  • Search the McGill Library Catalogue.
  • Keep abreast of the latest McGill news.

Click myMcGill in the Quick Links menu, at the top of any McGill web page (www.mcgill.ca), and sign in using your McGill Username and McGill Password.

Browser Compatibility

Browser Compatibility

myMcGill currently supports the latest versions of the following browsers:

  • Internet Explorer (IE) (Windows)
  • Firefox (Mozilla) (Windows/Macintosh)

myCourses

myCourses

Many of your courses will have online materials or activities such as assignments and readings, syllabuses, project guidelines, discussion forums, calendars, etc.

Access your online course content via the myCourses link within the myMcGill portal.

  • Verify your browser settings by clicking System Check in the Support widget on the myCourses home page.
  • Watch myCourses videos for students and access help documentation from the IT Knowledge Base.

Find more information on myCourses for students at: www.mcgill.ca/it.

Email

Email

Your McGill Email Address (usually in the form of firstname [dot] lastname [at] mail [dot] mcgill [dot] ca) is the University's official means of email communication with you. For information on the policy, see E-mail Communications with Students at www.mcgill.ca/secretariat/policies/informationtechnology. Access your email at https://exchange.mcgill.ca or through the myMcGill portal using your McGill Username and McGill Password. View your McGill Username, McGill Email Address and set up your McGill Password on the Minerva Personal Menu.

Online Student Directory

Online Student Directory

You can opt in to the student directory and make it easier for your fellow classmates to contact you. Find more on this service at www.mcgill.ca/directory/students.

Getting Connected

Getting Connected

You will need to use your McGill Username and McGill Password to access the services listed below. You can find more details on these services at www.mcgill.ca/it:

Wireless: Through the McGill Wireless network, you can access the Internet using your laptop or other mobile device from virtually anywhere on campus and also on the inter-campus shuttle buses. Log in to the Wireless network using your McGill Username and McGill Password. Find configuration instructions for your computer/phone in the IT Knowledge Base at www.mcgill.ca/it.

EZproxy: If you are off-campus, you will need to sign into EZproxy before gaining access to restricted McGill Library databases and other library resources. For more details on EZproxy, search the IT Knowledge Base at www.mcgill.ca/it.

McGill Residences Telecommunications: For students living in McGill Residences and McGill Off-Campus Residences, there is REZ Voice and Data service (wired and wireless). For more information search the IT Knowledge Base at www.mcgill.ca/it.

Computer Labs: Many faculties and departments offer their students computer labs. For lab locations and software/peripheral availability, see http://webforms.mcgill.ca/labs.

Safe Computing

Safe Computing

Free antivirus software: Download free antivirus software to protect your computer at http://kb.mcgill.ca/it/antivirus.
Note: Be sure to uninstall any previous antivirus software from your computer before installing new antivirus software.

Tips for keeping information secure: Read about steps you can take to protect your data and identity at www.mcgill.ca/it/information-security.

Set Up Your Security Questions in myMcGill

Set Up Your Security Questions in myMcGill

Setting up your security questions and answers for your McGill Password allows you to use the Forgot Password? link found on several McGill applications, in case you forget it.

Once you have set up your McGill Password in Minerva, log in to myMcGill (https://mymcgill.mcgill.ca) and click the link in the McGill Password Security portlet. Follow the onscreen instructions to set up your own security questions and responses.

Need Help?

Need Help?

Welcome New Students: Take an interactive guided tour of IT services: at http://kb.mcgill.ca/it/welcome-students.

McGill IT Knowledge Base: Search the IT Knowledge Base at http://kb.mcgill.ca for setup instructions and answers to commonly asked questions about IT.

Getting Help

Getting Help

Contact the ICS Service Desk by submitting your request via a web form at www.mcgill.ca/it/get-started-it/need-help, or check phone and walk-in support hours at www.mcgill.ca/it.