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Frequently Asked Questions

About the clinic...

What time are the walk-in clinic hours?

The walk-in clinic is open from 9 am - 4:30 pm, Monday through Friday. For more information on the walk-in clinic, click here.

Where are you located? I can't seem to find you!

Downtown
William & Mary Brown building
3511 Peel Street (corner Dr. Penfield)
Phone: (514) 398-6017

You can also enter the building via the 3600 McTavish entrance. We can be found by following the signs to the clinic.

What are the rules for booking an appointment?

Appointments with doctors and nurses for the upcoming month are opened up on the fifteenth of the month prior to the appointment date desired. For more information, visit Appointments.

What do I need to bring to an appointment or walk-in?

You need to bring your student ID card and your provincial health care card, or your Blue Cross health insurance card if you are an international student.

For more information visit Appointments.

Why do the receptionists ask for detailed reasons for my visit?

This is to determine which medical professional is best suited to your needs.

I am a member of the McGill community; can I still come to your clinic?

Unfortunately, the McGill Student Health Clinic is only available to McGill students who have paid their student services fee. If you are a post-doctoral or a continuing education student, who has not paid their student services fee you can not use the clinic. As such, the clinic can not be used by staff, faculty or alumni.

Why are drop-in appointments always full before 10am?

The McGill Clinic is a high-volume clinic and we do our best to meet the needs of all students. That being said, we do operate with limited resources including our doctors and nurses. In order to maximize your chances of being seen by one of these health care professionals, be sure to arrive before 10am and even then, the earlier the better.

Can I get results from my medical tests over the phone?

No - you must make an appointment with the doctor or nurse who requisitioned the test.
However, you can receive your STI test results from any nurse with an appointment if they were requisitioned by a doctor at our clinic.

How can I request information from my personal medical file?

You need to fill out an Authorization to Release Information form. Once this form has been signed and submitted, information from your file may be released.

Can I get birth control from Health Services?

The answer is yes, you can get a prescription for birth control. You can only buy birth control from pharmacies with a prescription. Nurses and doctors will NOT see students in the walk-in clinic for contraception prescriptions or renewal. You must schedule an appointment.

Who is Dr. T?

There is a real person behind the character of Dr. T and YES he is a real doctor. Dr. T is the pseudonym of Dr. Pierre-Paul Tellier, Director of McGill Health Services and works at Head and Hands, a youth medical clinic in NDG. Dr. T had a strong background in adolescent health, specializing in sexuality, gay and lesbian health issues and club drugs. His website, AskDrT.ca is a great resource on Sexually Transmitted Infections and contraception developed to connect young people to the information they need to make informed decisions about their health.

 

About Health Coverage and Insurance...

I am a Canadian resident. How come I have “health insurance” charged on my Minerva account in addition to my provincial health care card?

For Canadian residents, provincial health care cards cover primary health services, like hospitals, public clinics and doctor’s visits. Provincial/territory health care often does not cover ambulance services, dental, eye doctor visits, prescriptions, etc. Most people have additional insurance to cover these, and at McGill, members of SSMU and PGSS are automatically enrolled in their health/dental insurance plans. For more information on your plan visit ihaveaplan.ca

How do I know what my supplemental insurance covers?

If you are covered under the McGill plan (SSMU or PGSS) visit ihaveaplan.ca to learn the details of your coverage.

What type of health care coverage do I need as an International student?

For all information concerning health coverage for International students, please visit this website.

Does my medical insurance cover seeing an eye doctor?

If you subscribe to the SSMU health care plan, you can find out more about your plan at www.Ihaveaplan.ca and check out the Vision Network to see which stores are included in this offer.

Does the McGill medical insurance (SSMU or PGSS) cover dental visits?

Yes, your McGill medical insurance does cover preventative care dental visits- up to $750 a year. To view the details of the dental coverage, visit Ihaveaplan.ca

Am I still covered under my SSMU healthcare plan if I travel outside of the country?

Yes, your plan benefits cover you anywhere in the world, but be aware that it operates on a reimbursement basis. You must first pay for the procedure(s) and then make a claim in order to have your expenses covered. It is quite an involved procedure and we recommend you inform yourself of its details before departing on a worldly adventure. For more information, visit Ihaveaplan.ca. Remember, however, that medical care in other countries may be more expensive than these programs will reimburse so you are best to get supplemental travel insurance.

 

Other health care services.....

Where else can I go to see a doctor other than the McGill clinic?

For a list of off campus clinics, please visit Off-campus Clinics.

Where can I get STI testing other than at the McGill clinic?

Head and Hands in NDG- Head and Hands has a clinic that provides free and confidential medical services, including STI testing, to young adults aged 25 and under. Go to the drop-in clinic on Tuesday and Thursday evenings starting at 5pm (arrive early) and visit their website at Head and Hands.
Phone: 514-481-0277.
CLSCs- These publicly funded clinic provide drop-in medical care for everyone with a valid medical insurance card, including out of province and international coverage. You may be charged upfront for the visit- it's up to you to get reimbursed by your province or health insurance.
For a lists of CLSCs, click here.
Other- The Montreal General Hospital Infectious Disease Clinic (514-340-8230), Clinique Medicale Vendome, the Jewish General Hospital Infectious Diseases Clinic (514-934-8074), Clinic l'Alternative (514-281-9848), Clinique Medicale l'Actuel (514-524-1001). These places all do STI testing. Please keep in mind that some of these facilities require you to pay additional fees.

How and where can I get the Morning After Pill?

The “morning after pill” is available over the counter at pharmacies without a prescription. The cost depends on the health insurance and drug coverage you have. It is about $43 with no health insurance or drug coverage, this includes a risk assessment by a pharmacist. With Quebec Medicare or other health insurances, it is about $27. You can get a prescription for EC from a nurse or doctor at McGill Student Health Services which will reduce the cost as you then do not have to pay for the assessment by the pharmacist.

Where can I find a pharmacy nearby to fill my prescription?

A. Goldstein
455 Sherbrooke W.
Mon to Fri 8 AM to 7 PM
Sat 8:30 AM to 6 PM
Phone: (514) 849-6019

Jean Coutu
5692 Park Ave.
Mon to Sun 9 AM to 10 PM
Phone: (514) 270-6500

Uniprix
3575 Park Ave.
Mon to Fri 8:30 AM to 9 PM
Sat 9 AM to 5:30 PM
Sun 11 AM to 5 PM
Phone: (514) 849-6176