Mittermeyer, D. "Unique aspects of LIS marketing: the third party theory." In An Integrated Approach to Services Marketing: A Book of Readings on Marketing of Library and Information Services. Dinesh K. Gupta and Ashok Jambhekar Eds. Mumbai, India: Allied Publishers Pvt. Ltd, 2003: pp. 27-41.
Refereed Journal Articles
Bouthillier, F. "Access to information for small businesses: examination of some strategies and values." Canadian Journal of Library and Information Science. Vol. 27, No. 3 (2003): pp. 5-23.
Beheshti, J., A. Large, & P. Riva. "Cost savings to Canadian university and large urban public libraries from their use of National Library of Canada MARC Records." Library Resources and Technical Services. Vol. 47, No. 2 (2003): pp. 44-57.
Cole, C. & J. Leide. "Using the user's mental model to guide integration of information space into information need." Journal of the American Society for Information Science and Technology. Vol. 54, No. 1 (2003): pp. 39-46.
Leide, J., A. Large, J. Beheshti, M. Brooks, &. C. Cole. "Visualization schemes for domain novices exploring a topic space: the navigation classification scheme." Information Processing and Management. Vol. 39, No. 6 (2003): pp. 923 - 940.
Bouthillier, F. & K. Shearer. "Assessing collaborative tools from an information-processing perspective: identification of value-added processes." Proceedings of the 12th IEEE International Workshops of Enabling Technologies Infrastructure for Collaborative Enterprises (WETICE 2003). Johannes Kepler University, Linz, Austria. 9-11 June. Institute of Electrical and Electronics Engineers. (2003): pp. 142-146.
Bouthillier, F. "Access to information for small businesses: examination of some strategies and values." In W.C. Peekhaus & L.F. Spiteri, eds. Bridging the Digital Divide: Equalizing Access to Information and Communication Technologies: Proceedings of the 31st Annual Conference of the Canadian Association for the Information Science. Dalhousie University, 30 May - 1 June, 2003. Halifax: CAIS, 2003: pp. 125-138.
Cole, C., J. Leide, E. Nwakanma, J. Beheshti, & A. Large. "Structure of domain novice users' queries to a historical database." Humanizing Information Technology: From Ideas to Bits and Back. Proceedings of the 66th ASIST Annual Meeting. Medford, NJ: Information Today, 2003: pp. 271-279.
Dalkir, K., & E. Bilodeau. "Linking LIS and knowledge management: an innovative use of a community of practice." Proceedings, E-Learn 2003. Phoenix, Arizona, November 2003.
Dalkir, K. "Visioning workshops for knowledge management: the role of concept analysis and its contribution to organizational intellectual capital." Proceedings, World Congress on Intellectual Capital Management. Hamilton, Ontario, January 2003.
Dalkir, K., E. Wiseman, A. Cormier, & J-F. Lamy. "A Community-based knowledge management strategy to foster economic development and innovation in French-speaking communities outside Quebec." Proceedings, CAIS/ACSI 2003. Halifax, May 2003.
Large, A., J. Beheshti, V. Nesset, & L. Bowler. "Children as designers of Web portals." Humanizing Information Technology: From Ideas to Bits and Back. Proceedings of the 66th ASIST Annual Meeting. Medford, NJ: Information Today, 2003: pp. 142-149.
Large, A., J. Beheshti, V. Nesset, & L. Bowler. "Children as Web portal designers: where do we start? In W.C. Peekhaus & L.F. Spiteri, eds. Bridging the Digital Divide: Equalizing Access to Information and Communication Technologies. Proceedings of the 31st Annual Conference of the Canadian Association for Information Science. Dalhousie University, 30 May - 1 June, 2003. Halifax: CAIS, 2003: pp. 139-152.
McNally, P. "Peter and Grace Redpath: collectors and benefactors." Fontanus, from the Collections of McGill University. Vol. XI (2003): pp. 152-173.
Mittermeyer, D. "Les connaissances en recherche informationnelle: résultats d'une enquête auprès d'étudiants entrant au premier cycle dans les universités québécoises." In La formation á la maîtrise de l'information à l'heure européenne: problèmes et perspectives. Actes de 3e Rencontres Formist (ENSSIB). Villeurbanne, France, juin 2003. Villeurbanne: Presses de l'ENSSIB, 2004: pp. 99-126.
McNally, P. "100 years of McGill." ELAN. Ex Libris Association Newsletter, No. 34 (2003): pp. 1-2.
McNally, P. Rev of Out of the Flames: the Remarkable Story of a Fearless Scholar, a Fatal Heresy, and One of the Rarest Books in the World by Lawrence Goldstone and Nancy Goldstone. Papers of the Bibliographical Society of Canada. Vol. 41, No. 2 (2003): pp. 76-78.
McNally, P. Rev of Shakespeare: Text, Stage and Canon by Richard Proudfoot. Papers of the Bibliographical Society of Canada. Vol. 41, No. 2 (2003): pp.98-100.
McNally, P. Rev of Stephen Leacock: His Remarkable Life by Albert Moritz and Theresa Moritz. Canadian Historical Review. Vol. 84, No. 4 (December, 2003): pp. 679-681.
McNally, P. Rev of The Bibliographical Society of the University of Virginia: the First Fifty Years, edited by David L. Vander Meulen. Epilogue: Canadian Bulletin for the History of Books, Libraries, and Archives. Vol. 13 (1998-2003): pp. 170-172.
Bouthillier, F. "Lobbying: Un outil à déveloper." Bulletin Corpo Clip. No. 157 (2003): p. 1.
Bouthillier, F. "Au programme: Changer les perceptions." Bulletin Corpo Clip. No. 156 (2003): p. 1.