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MLIS Knowledge Management stream

Coordinator, Knowledge Management Stream Prof. Kimiz Dalkir kimiz [dot] dalkir [at] mcgill [dot] ca (email)

For admissions, registration, & administrative questions, please contact:
Ms. Kathryn Hubbard, Administrative & Student Affairs Coordinator  email

Careers

Practice settings

Knowledge Management (KM) is the systematic management of an organization’s knowledge ‎resources – those found in people and those found in documents, databases, and other repositories ‎of valuable content. KM specialists work in a wide variety of settings including consulting, ‎pharmaceutical, financial institutions in the private sector, government agencies and departments ‎and in the non-profit sector (arts, volunteer organizations). Higher education institutions have ‎also started to employ KM managers specializing in the areas of knowledge taxonomies and ‎communities of practice. ‎

Primary responsibilities

Knowledge managers are involved in both human resource and information technology required to help share and preserve knowledge. An example is succession planning to ensure knowledge is transferred to new employees and to ensure its input into the organizational memory system. Responsibilities involve the design and management of KM systems, and the knowledge asset ‎management to support organizational goals and to gain and maintain competitive and ‎innovative advantage. This includes the design of corporate information and KM policies on ‎access and quality control, maintenance of proprietary information and mapping intellectual ‎assets. KM also involves training, coaching, mentoring, communities of practice start-up and ‎lifecycle support, and incorporating feedback into training content such as best practices and ‎lessons learned. KM specialists may help users to gather, evaluate, analyze, synthesize and ‎summarize as well as to advise and guide on knowledge sources (explicit content and experts). ‎They may also manage the competitive intelligence cycle and related assignments.‎

Examples of job titles

Knowledge managers, knowledge journalists, knowledge taxonomists, ontologists, content ‎editor/managers, portal managers, community of practice (CoP) librarians, knowledge support ‎officer (KSO) team members, and competitive intelligence specialists.‎

Potential employers

Publishers, database creators and providers, press/mass media, information collectors such as ‎Reuters, database vendors such as DIALOG, networks, service providers, consulting firms; IT ‎companies; information organizations, access and preservation units e.g., corporate libraries, ‎research libraries, other special libraries such as hospital libraries; research and information-‎gathering units, competitive intelligence units; governmental agencies; intelligence community; ‎law firms, medical and pharmaceutical companies, large scientific agencies.

Knowledge Management Fact Sheet ‎[.pdf]

Courses

Students should consult with their advisors to select electives that best support individual ‎interests. Note that students may select any GLIS course as an elective, provided they have the ‎required prerequisites. ‎

 

Normal Course Plan Year 1

Year 1, Semester 1

GLIS 601 Information and Society

GLIS 617 Information System Design

GLIS 661 Knowledge Management

GLIS 662 Intellectual Capital

Year 1, Semester 2

GLIS 611 Research Principles and Analysis

GLIS 620 Information Agency Management

GLIS 663 Intellectual Capital

GLIS 664 Communities of Practice

 

Professional association

KMC International: Society of KM Professionals

 

Additional resources

Books

  • Kanti Srikantaiah, T., & M. Koenig (Eds) (2000 ). Knowledge Management for the Information Professional. Information Today, January 2000.
  • Dalkir, K. (2005). Knowledge Management in Theory and Practice. Butterworth-Heineman, 2005.

Article

  • Henczel, S. (2004). Supporting the KM Environment: The Roles, Responsibilities and Rights of Information Professionals. Information Outlook, 8 (1): 14-19.

Websites