|Coordinator, Knowledge Management Stream||Prof. Kimiz Dalkir kimiz [dot] dalkir [at] mcgill [dot] ca (email)|
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Knowledge Management (KM) is the systematic management of an organization’s knowledge resources – those found in people and those found in documents, databases, and other repositories of valuable content. KM specialists work in a wide variety of settings including consulting, pharmaceutical, financial institutions in the private sector, government agencies and departments and in the non-profit sector (arts, volunteer organizations). Higher education institutions have also started to employ KM managers specializing in the areas of knowledge taxonomies and communities of practice.
Knowledge managers are involved in both human resource and information technology required to help share and preserve knowledge. An example is succession planning to ensure knowledge is transferred to new employees and to ensure its input into the organizational memory system. Responsibilities involve the design and management of KM systems, and the knowledge asset management to support organizational goals and to gain and maintain competitive and innovative advantage. This includes the design of corporate information and KM policies on access and quality control, maintenance of proprietary information and mapping intellectual assets. KM also involves training, coaching, mentoring, communities of practice start-up and lifecycle support, and incorporating feedback into training content such as best practices and lessons learned. KM specialists may help users to gather, evaluate, analyze, synthesize and summarize as well as to advise and guide on knowledge sources (explicit content and experts). They may also manage the competitive intelligence cycle and related assignments.
Examples of job titles
Knowledge managers, knowledge journalists, knowledge taxonomists, ontologists, content editor/managers, portal managers, community of practice (CoP) librarians, knowledge support officer (KSO) team members, and competitive intelligence specialists.
Publishers, database creators and providers, press/mass media, information collectors such as Reuters, database vendors such as DIALOG, networks, service providers, consulting firms; IT companies; information organizations, access and preservation units e.g., corporate libraries, research libraries, other special libraries such as hospital libraries; research and information-gathering units, competitive intelligence units; governmental agencies; intelligence community; law firms, medical and pharmaceutical companies, large scientific agencies.
Knowledge Management Fact Sheet [.pdf]
Students should consult with their advisors to select electives that best support individual interests. Note that students may select any GLIS course as an elective, provided they have the required prerequisites.
Normal Course Plan Year 1
Year 1, Semester 1
GLIS 601 Information and Society
GLIS 617 Information System Design
GLIS 661 Knowledge Management
GLIS 662 Intellectual Capital
Year 1, Semester 2
GLIS 611 Research Principles and Analysis
GLIS 620 Information Agency Management
GLIS 663 Intellectual Capital
GLIS 664 Communities of Practice
- Kanti Srikantaiah, T., & M. Koenig (Eds) (2000 ). Knowledge Management for the Information Professional. Information Today, January 2000.
- Dalkir, K. (2005). Knowledge Management in Theory and Practice. Butterworth-Heineman, 2005.
- Henczel, S. (2004). Supporting the KM Environment: The Roles, Responsibilities and Rights of Information Professionals. Information Outlook, 8 (1): 14-19.
- Knowledge Management World (online magazine)