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Data Usage Policies


The use of REZ Voice and Data services fall under the Policy on the Responsible use of McGill Information Technology Resources.

Administrative procedures pertaining in particular to users of the REZ Voice and Data Service are listed below:

Note: For a complete listing of McGill's IT policies, see the website of the University Secretariat.

*Important: Also consult the following policies pertaining to:

File or Internet Systems and the Exchange of Copyrighted Materials

Users of McGill Computing Facilities must be aware that the Code of Conduct to which they are subject makes provisions for digital copyright and its laws.


The terms and conditions established for the proper usage of the McGill University optical backbone do not allow for the establishment and operation of "networks-behind-networks." In general, users may only connect one computer to one switch port. Consequently, "hubbing" by any means (an intermediary server, a router, a hub or another switch, a DHCP server, etc.) is not allowed. Wireless routing/hubbing is also not allowed, including wireless access points/bridges and wireless routers; and wireless NICs cannot be used to make private networks. View the full policy on "networks-behind-networks".

No antivirus software, no computer support

IT Services will not provide technical support to any student’s computer connected to the McGill network that does not already have antivirus software with updated definitions installed on it.

Practice safe computing! Before going online, be sure to read the IT Knowledge Base article on how to Stay Safe Online.

Remember, if we notice that your computer has been infected, your McGill network connection will be SHUT DOWN. Don’t be a victim! Contact the IT Service Desk online or by phone at 514-398-3398 for assistance.

Bandwidth for non-McGill applications

While there is no prohibition on the use of VOIP services (e.g., Skype, Vonage) in McGill Residence buildings, McGill cannot guarantee uniform bandwidth for these applications and may, under certain circumstances, significantly reduce available bandwidth for VOIP and other peer-to-peer applications (e.g., Internet gaming) in order to meet our obligation to provide quality service for pedagogical purposes. McGill neither endorses any particular product nor do we offer support for these applications should they fail to work properly.

Policy Regarding Moving

If you will be moving before the end of the year, you need to make sure your voice and data service is discontinued from the room you are vacating.

For internal moves:

  • If you are moving to another room in your building, or moving to a room in another REZ building, make sure you contact REZ Voice and Data Services to have your phone line and Internet reprogrammed to your new room.

For external moves:

  • If you are leaving REZ entirely, either to live in an apartment or to leave McGill, make sure your telephone service and Internet gets cut off after you are gone. Call REZ Voice and Data Services to disconnect your lines. You will receive a refund for the unused months that have been charged to your account.

Remember that the use of REZ Voice and Data Services is subject to the Code of Conduct for Users of McGill Computing Facilities. If you decide to move, it is very important to protect your account in the event that someone else tries to use your jack.

Moving fees

There is a $10 administrative fee to process a move.

Note that you must provide 30 days notice to REZ about disconnecting your service if you would like to receive your refund.

Wireless Interference

Do not use the following items during your stay in residences, as they use the same 2.4 GHz spectrum as Wi-Fi 802.11b/g (the most popular wireless protocol):

  • wireless routers
  • 2.4 GHz cordless phones
    (Class 5 cordless phones are acceptable)
  • wireless video cameras
  • Bluetooth devices
  • older microwave ovens
  • certain wireless video game controllers
    (e.g. Nintendo Wii, PS3, Xbox 360)
  • illegal 2.4 GHz jamming devices

Using these items will interfere with the REZ wireless signal and may cause poor Internet connectivity in your room and surrounding rooms.