To return goods to a supplier, please contact the supplier’s customer service department or their local sales representative to request a Return Authorization number. The supplier will arrange to have the goods picked up or will instruct you on how to return the goods to their facility.
Once the goods have been returned, please contact Procurement Services to have the item removed from the purchase order (Change Order Request) or to have the purchase order cancelled in the system (Cancellation Request). Please include the following information:
- Purchase Order number
- Item description and catalog number
- Quantity returned