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Office of the Ombudsperson

Spring convocation

Welcome!

The Office of the Ombudsperson for students offers confidential, informal, independent, and impartial dispute resolution services to all members of the student community by providing information, advice, intervention and referrals.

The mandate of the Ombudsperson at McGill University is to intervene at the beginning of the complaint process, and to attempt to resolve issues informally before they proceed to more formal processes.

The Ombudsperson is an advocate for a fair process according to the mission of the University and not an advocate for the individual or for the administration. He works independently of University structures, considers all sides of a question as impartially and objectively as possible mindful of possible conflicts of interest. The Ombudsperson at McGill operates in an advisory capacity, and relies on the cooperation and good will of students, faculty, and the administration of the University community.

To learn more about the role and scope of the Ombudsperson for Students, click here to consult the mandate of the Office of the Ombudsperson for Students (for French version click here).

The Ombudsperson...

  • Acts as a source of information on University rules, regulations, policies, and procedures
  • Assists in identifying and evaluating options for resolving and managing conflicts and providing help in pursuing those options
  • Refers students to appropriate persons in order to resolve problems
  • Acts as a facilitator between students and other members of the university community
  • Identifies key issues and makes recommendations for systemic change in the Ombuds Annual Report to the University Senate