Ombudsperson

Celebrating 30 years of service (1987-2017)! 

Spring convocation

The Office of the Ombudsperson for Students offers confidential, informal, independent, and impartial dispute resolution services to all members of the student community by providing information, advice, intervention and referrals.

The mandate of the Ombudsperson at McGill University is to intervene at any point, and attempt to resolve issues informally before proceeding to more formal processes.

The Ombudsperson is an advocate for a fair process according to the mission of the University and not an advocate for the individual or for the administration, and consequently, works independently of University structures, considering all sides of a question impartially and objectively, and is mindful of possible conflicts of interest. The Ombudsperson at McGill operates in an advisory capacity, and relies on the cooperation and goodwill of students, faculty, and staff.

To learn more about the role and scope of the Office of the Ombudsperson for Students, click here to consult its Mandate (for French version click here.)

The Ombudsperson...

  • Provides information on University regulations, policies, and procedures
  • Assists in identifying and evaluating options for resolving and managing conflicts and provides help in pursuing those options
  • Refers students to appropriate persons in order to resolve problems
  • Acts as a facilitator between students and other members of the University community