The IT Services website is your one-stop shop for all central IT services at McGill. Go to IT Services to:
- Get details on all IT services – including available training and support. Services are organized by categories such as "Teaching and Learning“.
- Search McGill’s IT Knowledge Base for FAQs and supporting articles on all IT services. Browse the various categories, search by keywords such as “myMcGill” or if you know it, search by article number.
- Find out the current status of any central IT service via the Service Status block. Announcements about new services and changes, as well as scheduled maintenance are also found on this page.
- Read featured articles on information security, new software and other timely tips.
Introductory tour of IT Services:
Take an interactive video tour to learn about myMcGill, the University portal, and myCourses, the learning management system for all of your online course content. You’ll also find information on accessing your McGill email, connecting to the McGill wireless network, and downloading free software available to students. Simply go to IT for Students and click on the Welcome New Students: interactive guided tour link.
Policies governing the use of IT resources:
Students must adhere to the Policy on the Responsible Use of McGill Information Technology Resources as well as the Policy on E-mail Communications with Students; these policies can be found at: www.mcgill.ca/secretariat/policies/informationtechnology. Supporting guidelines on the responsible use of IT resources are available in the IT Knowledge Base: http://kb.mcgill.ca/it/responsible-use.
Urgent announcements on your mobile phone and computer:
McGill | Attention! is McGill’s automated notification service, which allows the university to rapidly send mass communications in the event of an urgent situation or disruption that may affect your health or safety. The service sends text and/or voice messages to your mobile device. You can also set up software to receive pop-up messages on your computer screen.
- Provide us your mobile phone number to receive alerts by phone. Log into Minerva, go to the Personal Menu > Mobile Devices form, enter your mobile phone number and opt in.
- Install the free Alertus software on your portable or home computer to receive urgent messages directly on your screen.
McGill Username, Short Username and Password
You need your McGill Username (usually in the form of firstname [dot] lastname [at] mail [dot] mcgill [dot] ca) and McGill Password to access most central IT services, including: myMcGill portal, myCourses, email, Wireless, Virtual Private Network (VPN). Your Short Username is also used to log into a few services, such as uPrint devices.
To find out your McGill Username and Short Username, and create or change your McGill Password:
- Log into Minerva (using your McGill ID and Minerva PIN) and go to the Personal Menu
- Click on Password for McGill Username and follow the onscreen instructions
- Go to the myMcGill portal and set up your security questions; this will allow you to reset your McGill Password in case you should ever forget it in the future.
Find more information on your McGill Username, Short Username and Password.
myMcGill (the University portal):
myMcGill is the central access point where you can:
- read your email
- access myCourses
- get direct links to Minerva to view and update your student records and account information
- search the McGill Library catalogue
- read the latest McGill news and pertinent announcements
To access the portal, click myMcGill from the Quick Links tab at the top right of most McGill web pages or go to http://mymcgill.mcgill.ca/ Sign in using your McGill Username and McGill Password.
myCourses, McGill’s learning management system, is used by many courses to host online materials such as the syllabus, assignments, readings, project guidelines and lecture recordings. Access your online course content via the myCourses link in the myMcGill portal or in the Quick Links tab located in the upper right corner of most McGill web pages.
Your McGill email address is usually in the form of firstname [dot] lastname [at] mail [dot] mcgill [dot] ca. Verify your McGill email address on the Minerva Personal Menu.
Email is one of the official means of communication between McGill University and its students. As with all official University communications, it is your responsibility to ensure that time-critical email is accessed, read and acted upon in a timely fashion. If you choose to forward University email to another email mailbox, it is your responsibility to ensure that the alternate account is viable.
Access your email on line through Outlook Web App, through myMcGill, or by using various email clients and mobile devices. See recommended email clients and devices for instructions.
Email security tip: Note that McGill IT Services will NEVER solicit/request your Username and Password credentials via email. Find out how to protect yourself from email phishing scams at http://kb.mcgill.ca/it/phishing.
Online Student Directory:
Make it easier to communicate with your colleagues and fellow students by opting into the online Student Directory. You can decide what information to display and who can see it (i.e. everyone or just the McGill community). Information published in the Student Directory is automatically reflected in the Global Address List (GAL) in Exchange, which other McGill students and staff can view.
To opt in, log into Minerva and select Student Menu > Student Directory.
Setting up your security questions:
Setting up security questions and answers for your McGill Password allows you to use the “Forgot Password?” link found on several McGill applications.
Once you have set up your McGill Password in Minerva, log into myMcGill and click the McGill Password Security portlet. Follow the onscreen instructions to set up your own security questions and responses.
Access the following services using your McGill Username and McGill Password.
- Wireless Network Connectivity
Access the Internet using your laptop or other mobile device from virtually anywhere on campus through the McGill Wireless Network. There is also wireless connectivity in McGill shuttle buses that travel between downtown and Macdonald campuses.
The Library’s EZproxy service allows you to access Library databases from off-campus without setting up a VPN connection.
- Virtual Private Network (VPN)
Connecting to McGill's VPN allows you to access campus-restricted systems from anywhere, so you can continue your research and study.
uPrint - Campus Printing:
uPrint is a campus-wide copy and print management service that allows any student with a valid McGill ID card to send a print job from any computer (on campus or at home) to the central print queue, and pick it up from anywhere on campus. With uPrint, all print and copy charges are billed directly to your student account and scanning to email is available at no cost.
McGill offers a selection of free software for students to download or use on campus computers.
Download free antivirus software from the IT Knowledge Base. Be sure to uninstall any previous antivirus software from your computer before installing new antivirus software.
Find other free and discounted software at McGill’s Software site.