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uPrint Anywhere issues

When sending print jobs through uPrint Anywhere, they may print out as blank or illegible pages. The uPrint service itself is functioning normally, and you can print from any computer that has the uPrint drivers installed.

IT Services staff are investigating the issue; we apologize for any inconvenience it may cause. 

Published: 6Nov2015

Phishing scam: "McGill University Update"

A phishing email is circulating which tells users that a virus has been spotted on "our Sever" and the user must take action to avoid shut down of their account. A sample of the email is shown below.

Published: 2Nov2015

Audiovisual equipment loans extends hours from 9 am to 4:45 pm

The Audiovisual Equipment Loans office at 688 Sherbrooke West, room 285 will now be open Monday to Friday from 9:00 am to 4:45 pm. The office at Macdonald campus is open from 9 to 5.

This office lends AV equipment, such as digital cameras, video cameras, projectors, screens and more, to instructors, staff and students.  Make sure to call and reserve what you need in advance.

Published: 28Oct2015

Share your phishing stories with us

Article from the McGill Reporter, posted on Tuesday, October 20, 2015

“I still don’t know what I clicked on or did. But for months now, people keep complaining about emails they get from me that I didn’t send. With links to strange websites.”

Published: 23Oct2015

Update for Mac OS X El Capitan fixes issues with Office 2016

Apple has released a new update, OS X 10.11.1, which addresses the previously announced compatibility issues with Office 2016. For more information, see the article in MacRumors.

Note that this update has yet not been tested by McGill IT Services.

Published: 22Oct2015

Phishing scam: "Confirm Your Account"

A phishing email is circulating which tells users their mailbox limit has been exceeded, and emails are being rejected. A sample of the email is shown below.

Published: 7Oct2015

Phishing scam - ITS Help Desk Alert

A phishing email is circulating which appears to invite the recipient to update their email account to take advantage of improved features. A sample of the email is shown below.

Published: 7Oct2015

SofTest exam software not yet supported with Mac OS X El Capitan

ExamSoft, the company that produces the SofTest software used for online testing at McGill, has announced that they have not completed their testing of SofTest on Mac OS X 10.11- "El Capitan", which was released earlier this week. They are currently preventing students from downloading or registering SofTest on devices with El Capitan until they can officially confirm compatibility.

Published: 2Oct2015

Office apps and OneDrive for Business sync client not compatible with OS X 10.11 El Capitan

Please note that there have been reports that Microsoft Office apps, as well as the current version of the OneDrive for Business sync client for Mac (in preview), are not fully compatible with the newly released Mac OS X 10.11 El Capitan. If you have not yet upgraded to El Capitan, you may want to avoid doing so.  

References on the Office 365 Community website:

Published: 30Sep2015

iOS 9 mobile users: consider disabling the Wi-Fi Assist feature

If your iPhone or iPad is running iOS 9, you may want to disable a new feature called Wi-Fi Assist. If you're somewhere where your Wi-Fi signal is deemed to be too slow or unreliable, it will switch to use your data connection.

The feature is meant to give you a more seamless experience when on spotty Wi-Fi networks, but this also means eating through your 500mb data cap without knowing it. You might think you’re safely Youtubing while on Wi-Fi, but instead it's using the 3G / LTE.

For more information, and instructions on how to disable the feature, see:

Published: 28Sep2015