Why is McGill using the LibQUAL+ survey?
McGill has participated in this project 5 times since 2001 and takes the responses seriously. We have analayzed the results and implemented changes in response to the concerns identified. The changes include improvements to the physical facilities, upgrades to the website to enhance its usability, greater access to e-journals and e-books and further purchases of textbooks, longer opening hours of branch libraries and enhanced client-focused service delivery.
McGill Libraries LibQUAL+ representative
libqual [dot] library [at] mcgill [dot] ca (Susan Czarnocki)
Data Management Specialist, Electronic Data Resources Service (EDRS)
Phone: 514 - 398-1429
Fax: 514 - 398-4083