1. The email containing my ILL document went to my junk mail folder. What should I do?
In order to prevent the emails containing your ILL documents from going to your junk mail folder, you will need to add to your list of safe senders 'vdxhost.com'. Follow the instructions below for either Microsoft Outlook or the Outlook Web App depending on how you access your McGill email.
Instructions for Microsoft Outlook:
- ILL Borrowing: 514-398-4732
- ILL Lending: 514-398-4731
- For McGill students and faculty: colombo [dot] library [at] mcgill [dot] ca
- For external libraries (general messages only) colombo-ill [dot] library [at] mcgill [dot] ca
- Civic address