1. The email containing my ILL document went to my junk mail folder. What should I do?
In order to prevent the emails containing your ILL documents from going to your junk mail folder, you will need to add to your list of safe senders 'vdxhost.com'. Follow the instructions below for either Microsoft Outlook or the Outlook Web App depending on how you access your McGill email.
Instructions for Microsoft Outlook:
McGill students and faculty may order articles and books that are not owned by the McGill Library using the Interlibrary Loan Service (ILL) called Colombo. Creating an ILL request can be done in three different ways. For instructions, please choose one of the following methods:
There are two ways to borrow material not available at the McGill Library.
Students and faculty may obtain a BCI (Bureau de Coopération Interuniversitaire) card in order to borrow in person at other Canadian university libraries.