Library visitor survey

Visitor survey, November 18, 2014On November 18, 2014, the McGill Library held a one-day survey to learn more about its users. See the announcement on McGill News and Events.

During that day, the Library asked all those entereing library spaces during service hours to tell us:

  • Their status (e.g., McGill undergrad, member of the public, etc.)
  • Their faculty, if applicable
  • Their primary reason for coming to the Library that day

The survey was very short (3 items), and captured a snapshot of McGill Library users, and their use of space, collections and resources coming into the following places:

  • McLennan Library Building entrance (for users of the Humanities and Social Sciences Library, Rare Books and Special Collections, Archives, and Blackader-Lauterman Library)
  • Schulich Library of Science & Engineering
  • Nahum Gelber Law Library
  • Marvin Duchow Music Library
  • Birks Reading Room
  • Islamic Studies Library
  • Macdonald Campus Library

Thank you to all who participated!

Results of the one-day survey

Number of survey responses compared to daily usage statistics

Gate count (number of visitors during all opening hours) 14,931
Survey responses (during service hours) 6,627
Response rate 44%
Computer logins (to McGill Library workstations) 2,544
Physical items loaned 1,800

 

Survey responses by branch

Branch Library # responses %
Birks Reading Room 79 1%
Islamic Studies Library 193 3%
Nahum Gelber Law Library 878 13%
Macdonald Campus Library 419 6%
Humanities and Social Sciences Library 3734 56%
Marvin Duchow Music Library 425 6%
Schulich Library of Science and Engineering 898 14%
Total 6626 100%

 

Survey responses by user's faculty (for McGill students and professors)

Faculty # responses %
Faculty of Agricultural and Environmental Sciences 472 7%
Faculty of Arts 2,279 35%
School of Continuing Studies 66 1%
Faculty of Dentistry 34 1%
Faculty of Education 188 3%
Faculty of Engineering 624 10%
Desautels Faculty of Management 440 7%
Faculty of Law 485 8%
Faculty of Medicine 363 6%
Schulich School of Music 263 4%
Faculty of Science 1,135 18%
Faculty of Religious Studies 44 1%
Faculties of Arts and Science 33 1%

 

Respondents' primary reasons for visiting the library today

Reason for Visiting the Library # responses %
To study or get work done - alone 4,472 67%
To study or get work done - in a group 813 12%
To get help from a librarian or library staff 69 1%
To consult / borrow print material 481 7%
To access a computer / the internet 141 2%
To use the printer / scanner 208 3%
To eat (only available to those entering McLennan Library Building) 70 1%
To relax 66 1%
My office is in this building (only available to those entering McLennan Library Building) 13 0%
Other reason 251 4%
Prefer not to answer 42 1%

 

Proportion of McGill community visiting the Library by user group

User Status # Responses McGill Population % of Population Responding
Undergraduate students 5,369 26,725 20%
Graduate students 779 9,511 8%
Professors and course instructors 64 3,108 2%
Staff 60 3,457 2%
Postdoctoral students 19 669 3%
Medical and dental residents 39 1,389 3%
Overall 6,330 44,859 14%

 

Proportion of McGill students visiting the Library by faculty affiliation

Students' Faculty Affiliation # Responses McGill Population % of Population Responding
Faculty of Agricultural and Environmental Sciences 472 1,937 24%
Faculty of Arts 2,279 8,430 27%
School of Continuing Studies 66 4,642 12%
Faculty of Dentistry 34 245 14%
Faculty of Education 188 2,951 6%
Faculty of Engineering 624 4,507 14%
Desautels Faculty of Management 440 2,975 15%
Faculty of Law 485 880 55%
Faculty of Medicine 363 5,477 7%
Schulich School of Music 263 857 31%
Faculty of Science 1,135 5,721 20%
Faculty of Religious Studies 44 108 41%
Faculties of Arts and Science 33 620 5%

 

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