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Email problems resolved - how to retrieve undelivered messages

Published: 21 Jan 2010

The staff email issues reported earlier today have now been resolved. Affected staff members should have received any emails sent to you during that time.  However, if you sent emails to others during that period, you may have to resend them.

Follow the steps below to retrieve any undelivered messages; depending on the way your Outlook client is configured you will see undelivered messages in either the Sync Issues or Drafts folders.

Retrieve messages from the Sync Issues folder:

  1. Open Microsoft Outlook or Outlook Web Access (OWA).
  2. On the bottom left of the Navigation pane, click on Folder List to show all mail folders.
    HINT: Depending on your configuration, this may show as a small file folder icon only.
  3. Expand the Sync Issues folder and click on Local Failures to view messages.
  4. You will need to resend these messages.

Retrieve messages from your Drafts folder:

If you sent out important email during the affected period, we urge you to review your Sent Items folder, and either resend these email messages, or confirm receipt with the recipients.

If messages were not sent properly, they may appear in your Drafts folder.


If you have any other problems with your email, please notify the support [dot] ist [at] mcgill [dot] ca">ICS Service Desk at 514-398-3398.

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