IT Customer Services

IT Customer Services (ICS) - Organization ChartIT Customer Services (ICS) - Organization Chart

IT Customer Services (ICS) is the primary point of contact for problem resolution and IT help to the general University community.

  • Campus Printing manages the uPrint system, which provides centralized printing, copying and scanning capabilities throughout the university.
  • IT Service Desk provides centralized IT support for users at the downtown and Macdonald campuses (McGill staff should refer to the IT Service Desk service description to find out whether your department is supported centrally by ICS).
  • IT Network & Desktop Services provides hardware and software support to faculties and departments, and is also responsible for implementing desktop computing standards, including equipment life cycle management (procurement, reuse, recycling and disposal).
  • ITSM Process Management team is responsible for the design and operational management of processes to support the implementation and maintenance of IT services.

Need help with any IT services? Contact the IT Service Desk.

Looking for IT answers? Visit the IT Services Catalog and our IT Knowledge Base.

To view ICS employee names and contact information, consult our Staff Directory.