Quick Links

Closed for the Holidays
Please note that the IT Service Desk, Walk-in support and Audiovisual Equipment Loans will be closed for the holidays from
5pm Wednesday, December 24 to 8am Monday, Jan 5. Telephone support will close early, at 5pm from December 15 to December 24.
We will reply to your request once we reopen.

In the meantime, find answers to your IT questions in the IT Knowledge Base. Happy Holidays!

IT Request and Support Forms

Support hours

Telephone support at 514-398-3398:
Monday - Thursday 8:00 am - 6:30 pm
Friday 8:00 am - 5:00 pm

Telephone menu options:
1: myCourses and Teaching & Learning services
2: Web and Document Management services
3: ICS Desktop & Network services (for units under SLA)
4: Banner and other administrative services
5: All other services
6: Password reset assistance
9: Students seeking help on Minerva, dial 514-398-7878 or press 9

Walk-in support at 688 Sherbrooke, room 285 and Macdonald campus, MS2-025:
Monday - Friday 9:00 am - 5:00 pm
(last appointment at 4:30 pm)

Please click the appropriate category and select the appropriate form below. 

Accounts for Guests, Affiliates, Resources (shared) and Service Providers

Create a Guest Network Account - create accounts for 1 to 5 guests
Request Guest Wireless Accounts - request accounts for more than 5 guests
Resource Account Request form
Application/Renewal for McGill Username & Email for affiliates

Request/renew a McGill ID # and ID card for a McGill Service Provider (on contract):
MSP request form - English
MSP request form - French

Audiovisual Requests

Document Management Solutions (CenterStage, Webtop)

Educational Technologies (myCourses, Clickers, ...)

Email

File Servers & Hosting

ISR Portfolio Requests

ISR Portfolio Request Form (for authorized users)
If your request is for new development or an enhancement, please download and complete the IT Business Needs Statement (Word doc) first; then attach it to your ISR Portfolio Request.

myMcGill & Other Systems (e-Elections, Mobile Apps)

Minerva, Banner, Data Warehouse

PC Desktop

Request for PC Desktop and Windows file server support. These forms are used by authorized members of the IT Services SLA client list only. In some cases, only an authorized person can make a request.

Set up a computer
Set up equipment (Blackberry, etc.)
Install software
Configure email
Configure user's access to printer
Relocation of computer and configuration
Other requests
Hardware problem
Software problem
Virus problem
Other PC Desktop issues

Phone and Network

Printing (uPrint) & Software Licensing

uApply (Graduate Admissions System)

Web Management

Wireless & Virtual Private Network (VPN)


Other issues

If you do not find your issue listed in one of the forms above, you can send an email to the IT Service Desk.


Important notes:

  • You must provide a valid McGill ID when you fill in the form or your support request will not be received by the IT Service Desk. In some cases, you will also need to log in with your McGill Username and McGill Password.

    If your request involves a service that is not within the mandate of IT Services, we will refer you, if possible, to the most appropriate support unit.

  • Our forms have scripts and/or ActiveX components that run in the browser in order to gather information about your system configuration. With this data, we can better help you resolve problems you are reporting to us. Please make sure you allow all content to run if you get security warnings.