IT Request and Support Forms
Support hours
Telephone support at 514-398-3398:
Monday - Thursday 8:00 am - 6:30 pm
Friday 8:00 am - 5:00 pm
Walk-in support at 688 Sherbrooke, room 285 and Macdonald campus, MS2-025:
Monday - Friday 9:00 am - 5:00 pm
(last appointment at 4:30 pm)
Please click the appropriate category and select the appropriate form below.
Audiovisual Equipment Reservation
Computer Labs
Document Management Solutions (CenterStage, Webtop)
Educational Technologies (myCourses, Clickers, ...)
Support request for myCourses (students)
Support request for myCourses (instructors)
Training or consultation for myCourses, Clickers and more (instructors)
Register your course for use with Clickers (instructors)
WebCT requests
Request migration of course content from WebCT (instructors)
Request access to WebCT student data (instructors, students, and alumni)
e-Elections
Support for email issues
Apply for or renew IT Services/Email
Apply to create and own a LISTSERV email list
Resource Account Request form
LISTSERV Application
Long Distance Authorization Code
McGill Service Provider
Request/renew a McGill ID # and ID card for a McGill Service Provider (on contract):
MSP request form - English
MSP request form - French
myMcGill Portal
Minerva/Banner/Data Warehouse
Titles indicated by * link to web sites where you can find more information about the service.
Minerva/Banner support request
Report a Banner (INB) disconnect issue
Banner Introduction training and registration *
Banner FIS training and registration*
Banner HRIS training and registration *
Banner SIS training and registration *
Help from Banner/Minerva Local Specialists*
Information on Banner login and authorization *
Request Data Warehouse access for Student System (SIS)
Request Data Warehouse access for FIS & HRIS
Network File Restore
PC Desktop
ICS request for PC Desktop and Windows file server support. These forms are used by authorized members of the ICS SLA client list only. In some cases, only an authorized person can make a request.
Set up a computer
Set up equipment (Blackberry, etc.)
Install software
Configure email
Configure user's access to printer
Relocation of computer and configuration
Other requests
Hardware problem
Software problem
Virus problem
Other PC Desktop issues
Phone and Network
Telephone problem
Telephone feature problem
Network Jack (LAN connection) problem
Request a service - telephone, voicemail, network jack, teleconference, and so on
Order telecom-related equipment including headsets, curly cords, and Polycom Soundstation
Apply for a Long Distance Authorization Code
Resource Account Request form
Create a Guest Network Account (self-service tool used by staff only)
Add, delete or revise a listing in the online McGill Staff Directory (Telephone Coordinators)
Change how your name displays on McGill phones
Printing
Request a new / change existing uPrint device
Request to move or dispose of a uPrint device
uPrint Refund Request
uPrint Card Request form | uPrint Prepaid Proxy Card Request form | Prepaid Proxy Card Refill form
Public Display Screen
Server Hosting
Student Residences (REZ)
Titles indicated by * link to web sites where you can find more information about the service.
Telephone problem
Telephone feature problem
Long distance problems
Network Jack (LAN connection) problem
Information on REZ Voice and Data Service *
uApply(Graduate Admissions System)
Virtual Private Network (VPN)
Web Management
WMS Issues/Help
Report an issue with the WMS
How to / general questions about the WMS
Channels News and Events
Report an issue with Channels
How to / general questions about Channels
Banner Requests
Request a pre-approved/ready-made banner image
Submit a custom banner image for approval
New Site Requests
Request a new WMS site
Request a new Virtual Host site
Other Requests
Request for WMS site to go live
Request permissions on WMS for site managers, editors and reviewers
Request permissions to post Channels news & events
Request for a URL redirect
Windows File Servers
Wireless
Support for Wireless issues
Create a Guest Network Account - create accounts for 1 to 5 guests
Request Guest Wireless Accounts - request accounts for more than 5 guests
Other issues
If you do not find your issue listed in one of the forms above, you can send an email to the ICS Service Desk
Important notes:
- You must provide a valid McGill ID when you fill in the form or your support request will not be received by the ICS Service Desk. In some cases, you will also need to log in with your McGill Username and McGill Password.
If your request involves a service that is not within the mandate of IT Customer Services (ICS), we will refer you, if possible, to the most appropriate support unit. - Our forms have scripts and/or ActiveX components that run in the browser in order to gather information about your system configuration. With this data, we can better help you resolve problems you are reporting to us. Please make sure you allow all content to run if you get security warnings.
Scheduled Maintenance
Issues
Down
