Quick Links

IT Request and Support Forms

Support hours

Telephone support at 514-398-3398:
Monday - Thursday 8:00 am - 6:30 pm
Friday 8:00 am - 5:00 pm

Telephone menu options:
1: myCourses and Teaching & Learning services
2: Web and Document Management services
3: ICS Desktop & Network services (for units under SLA)
4: Banner and other administrative services
5: All other services
9: Students seeking help on Minerva, dial 514-398-7878 or press 9

Walk-in support at 688 Sherbrooke, room 285 and Macdonald campus, MS2-025:
Monday - Friday 9:00 am - 5:00 pm
(last appointment at 4:30 pm)

Please click the appropriate category and select the appropriate form below. 

Audiovisual Equipment Reservation

Computer Labs

Document Management Solutions (CenterStage, Webtop)

Educational Technologies (myCourses, Clickers, ...)



Long Distance Authorization Code

McGill Service Provider

Request/renew a McGill ID # and ID card for a McGill Service Provider (on contract):
MSP request form - English
MSP request form - French

myMcGill Portal

Minerva/Banner/Data Warehouse

Network File Restore

PC Desktop

Request for PC Desktop and Windows file server support. These forms are used by authorized members of the IT Services SLA client list only. In some cases, only an authorized person can make a request.

Set up a computer
Set up equipment (Blackberry, etc.)
Install software
Configure email
Configure user's access to printer
Relocation of computer and configuration
Other requests
Hardware problem
Software problem
Virus problem
Other PC Desktop issues

Phone and Network


Public Display Screen

Server Hosting

Software Licensing

Student Residences (REZ)

Titles indicated by * link to web sites where you can find more information about the service.
Telephone problem
Telephone feature problem
Long distance problems
Network Jack (LAN connection) problem
Information on REZ Voice and Data Service *

uApply(Graduate Admissions System)

Virtual Private Network (VPN)

Web Management

Windows File Servers


Support for Wireless issues
Create a Guest Network Account - create accounts for 1 to 5 guests
Request Guest Wireless Accounts - request accounts for more than 5 guests

Other issues

If you do not find your issue listed in one of the forms above, you can send an email to the IT Service Desk.

Important notes:

  • You must provide a valid McGill ID when you fill in the form or your support request will not be received by the IT Service Desk. In some cases, you will also need to log in with your McGill Username and McGill Password.

    If your request involves a service that is not within the mandate of IT Services, we will refer you, if possible, to the most appropriate support unit.

  • Our forms have scripts and/or ActiveX components that run in the browser in order to gather information about your system configuration. With this data, we can better help you resolve problems you are reporting to us. Please make sure you allow all content to run if you get security warnings.