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EVault maintenance tonight starting at midnight

EVault, the email archiving system, requires an urgent maintenance operation to begin at midnight tonight, Friday, August 19. The work is expected to extend into the weekend. During the maintenance you will not be able to search the eVault archived messages. However, you will still be able to access archived messages via links.

Published: 19 Aug 2011

Update: Problem with myCourses archives links on portal - requires restart

There are currently problems with links to myCourses archives, and summer 2011 courses from the myMcGill portal. For now, please use the links from http://www.mcgill.ca/mycourses.

Published: 19 Aug 2011

myCourses archive operation completed - changes to access your courses

The operation to split the contents of myCourses into two separate databases has been completed. You will now notice a new "myCourses Archives" link on the myCourses web page and in the myMcGill portal. See the full announcement for details.

Published: 19 Aug 2011

myCourses Winter 2011 courses available via link named “Instructors: Copy Fall 2010 courses”

Students taking deferred exams for Winter 2011 courses, please note that your courses may be located via the temporary link named "Instructors: Copy Fall 2010 courses". If you cannot find your Winter 2011 courses via the regular myCourses link, try this temporary link.

Published: 11 Aug 2011

Staff email moving to Exchange server 2010

Staff mailboxes will be moved to Exchange server 2010 in batches starting on August 8. Staff will receive general and personal email notifications from IT Services before accounts are moved, with any pertinent details about the move, including any action you need to take in preparation.

Published: 31 Jul 2011

Minerva/INB (Banner) is once again available

Minerva and INB are currently available once again. The issue has been resolved and we regret the inconvenience.

Published: 25 Jul 2011

Email for Staff - issues opening some messages and calendar items

Some staff members have reported receiving error messages when attempting to open messages and calendar items in both Outlook and Outlook Web Access/App. IT Services staff are looking into the issue to resolve it as quickly as possible. Please check the IT Services website for status updates. We apologize for the inconvenience to those who are affected.

Published: 13 Jul 2011

Problems with Xerox printers – related to “Xerox Accounting” setting

Yesterday afternoon we discovered that some Departmental Xerox printers, which required “Xerox Accounting”, had the “accounting” setting disabled on the print server; print jobs sent to these printers were deleted without being processed. If you are experiencing problems printing to a Xerox printer, please notify the ICS Service Desk (support [dot] ist [at] mcgill [dot] ca, 514-398-3398).

Published: 6 Jul 2011

Warning: Phishing website impersonating Minerva listed on Google

A fraudulent website impersonating McGill's Minerva administrative systems is harvesting usernames and passwords. Please do not use Google to access Minerva. Always visit Minerva through myMcGill or by going to www.mcgill.ca/minerva.

Published: 30 Jun 2011

ICS Walk-In Support closed for renovations Monday, July 4

Please note that the ICS Service Desk Walk-In Support office, located at 688 Sherbrooke, room 285, will be closed for renovations on Monday, July 4. However, you will be able to reach Service Desk consultants by telephone (514-398-3398) or email (support [dot] ist [at] mcgill [dot] ca).

Published: 16 Jun 2011

myCourses - Important changes for summer 2011

Attention instructors and administrators using myCourses: The information stored in myCourses is growing and requires us to move pre-Fall 2010 courses to a separate server. Rest assured you will not lose access to any of your courses on the system. Please see the full announcement for important events and changes that will impact you over the summer.

Published: 15 Jun 2011

Latest update on release of incorrectly quarantined email attachments

IT Services has experienced problems releasing the quarantined attachments to affected staff members and has stopped the process. If you are missing attachments from received or sent emails, you will receive a targeted email with instructions.

Published: 9 Jun 2011

Update: release of incorrectly quarantined email attachments

IT Services will begin releasing recovered email attachments to affected email users.

Published: 7 Jun 2011

Update: some email attachments incorrectly quarantined

Jun6, 4 pm: IT Services continues to work to release and deliver any file attachments quarantined over the weekend between 2 am Saturday and 11:45 am Sunday, due to problems on a staff email server.

Published: 6 Jun 2011

Status Update: problem with some staff email incorrectly quarantined

We are currently determining the most efficient way to release these messages with the least inconvenience to any email users affected by this problem. Thank you for your patience while we work on your behalf.

Published: 6 Jun 2011