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ICS Laptop Repair Service Closing April 30

IT Customer Services (ICS) will permanently close its Laptop Repair Service effective April 30, 2013. The cost of operating this service has made it difficult to sustain, particularly within the context of the University’s current fiscal situation. ICS will honour any repair requests received by April 30, 2013, but will not accept new requests after that date.

For laptops acquired under an IT Services Procurement Program that require warranty service, ICS will arrange for your laptop to be sent to an external authorized service provider for diagnosis and repair.

Published: 10 Apr 2013

McGill email on your new-generation BlackBerry device

The new-generation BlackBerry device (Z10 and others) can retrieve your McGill email by synchronizing using ActiveSync. Please see the related link for more information.

Published: 25 Mar 2013

Quota applied to number of email items sent

To limit the damage done to the reputation of the mailbox owner and McGill by accounts that have been compromised, IT Services is now applying a quota on the number of email items sent within a 24 hour period. Each recipient listed in the To, Cc or Bcc fields is counted as a separate item, whereas an email sent to a group or LISTSERV is only counted as one item.

If you need to have the quota increased, contact ICS Service Desk.

Published: 4 Mar 2013

2012 student and employee tax receipts -- print directly from Minerva

Available in Minerva --

  • (For students) 2012 Tuition tax receipts in the Student Accounts Menu.
  • (For employees) 2012 T4 and Relevé 1 tax receipts on the Employee Menu > Tax Slips Menu.

To print:
Log into Minerva directly at http://www.mcgill.ca/minerva, access and print the slips.  Accessing Minerva through myMcGill portal will give unsatisfactory printing results.

Published: 28 Feb 2013

Apple software update resolving problem with Exchange email and iOS 6.1-based iPads and iPhones

For devices using iOS 6.1, Apple suggests this software update: http://support.apple.com/kb/DL1639, now available on the Apple site for those who wish to use it.


Original announcement, February 12:

A known issue between Exchange 2010 server and devices using iOS 6.1 can cause performance issues affecting both McGill’s Exchange servers and individual iPads and iPhones using iOS 6.1.

Problems reported for individual iOS 6.1 users at McGill and other institutions

Published: 12 Feb 2013

Access to WebCT as of February 1, 2013

As you may know, in March 2012, McGill launched its new myCourses learning management system, and we have now successfully delivered both Summer and Fall 2012 terms in the new system.

As of January 31, 2013, we will begin to phase out the old WebCT system, given that the vendor will no longer support it.

Published: 24 Jan 2013

Mac users: Titanium Internet Security is now available for download

IT Services is now offering a new antivirus and online threat protection software: Titanium Internet Security for Mac, available for all Mac operating systems from OS X 10.5.8 and up. This includes the latest version of Mac OS X 10.8.

In addition to basic features such as protection from viruses, spyware, and malware, it can protect you from phishing scams, block / warn you about unsafe websites or links, and has customizable parental controls so you can restrict children’s Internet access.

Published: 16 Nov 2012

Changes to McGill Channels - University News and Events

IT Services is launching a new Channels system to post and distribute News and Events across the McGill Web Management System (WMS). As of 7:00 am on Monday, September 3, the old McGill Channels system will be closed and all existing Channels listings will be migrated into the new system, which will be available in the WMS on Tuesday, September 4. Read the full announcement for details.

Published: 29 Aug 2012

Malware may knock you off the Internet on Monday

You may lose your Internet service Monday unless you do a quick check of your computer for a DNS Changer malware that could have infected your machine more than a year ago. You may not even know that your computer has been infected, although you may be experiencing slower Web surfing and your antivirus software may be disabled.

Published: 5 Jul 2012

Warning: Phishing email with subject "Verify Your McGill Webmail Immediately"

An email is currently circulating with the Subject: "Verify Your McGill Webmail Immediately" and sent From: "McGill Helpdesk". If you have received this email please DELETE it - do not click on the link. This is a phishing attempt and does not come from McGill IT Services. Our help desk is called the ICS Service Desk.

Published: 28 Jun 2012

Warning: Phishing attempt via mailed DVD

A non-email form of phishing attack is being launched at education institutions. Victims are sent a physical (snail) mail, not email, indicating a possible security issue they should be aware of. Details are supposedly included on an enclosed DVD. If you receive such a DVD, DO NOT insert it into your computer. Report the incident to infosec [at] mcgill [dot] ca immediately.

Published: 12 Jun 2012

LinkedIn passwords compromised – are your passwords secure?

As you may have heard in the news, LinkedIn has confirmed that over 6 million user passwords have been compromised and posted online. While it does not appear that associated email addresses were included in the leaked data, there is still a risk if you use the same password across many sites, including the McGill and your home network.

Published: 7 Jun 2012

New class schedule builder coming soon

Starting in early June Visual Schedule Builder (VSB), a web-based application, will be available to help you build your personal class schedule. No more struggling to fit the courses you want into a conflict-free schedule.

Published: 14 May 2012

New McGill.ca home page coming soon

We'll soon be launching a brand new home page for McGill.ca that should make it easier for you to find what you're looking for - and avoid what you aren't. Find out what's changing (and why it's better).

Published: 2 Mar 2012

New WiFi access to McGill network from MUHC

As of March 1, 2012, McGill students, faculty and staff working at the MUHC will be able to access McGill's network via wireless connectivity. See the full announcement for details.

Published: 1 Mar 2012