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- it_services https://www.mcgill.ca/it
In light of the labour disruption at McGill University, there are some important effects on MUNACA employee accounts, also, the IT services listed at the bottom of this message will be limited or temporarily suspended. We apologize for any inconvenience this may cause, and thank you for your patience.
Due to the labour disruption at McGill University, default out-of-office replies have been automatically created for the email accounts of employees on strike. We wish to assure these employees that even though autoreply settings on their accounts have been temporarily changed, no password or any other sensitive personal information was revealed in the process.
EVault, the email archiving system, requires an urgent maintenance operation to begin at midnight tonight, Friday, August 19. The work is expected to extend into the weekend. During the maintenance you will not be able to search the eVault archived messages. However, you will still be able to access archived messages via links.
Staff mailboxes will be moved to Exchange server 2010 in batches starting on August 8. Staff will receive general and personal email notifications from IT Services before accounts are moved, with any pertinent details about the move, including any action you need to take in preparation.
Minerva and INB are currently available once again. The issue has been resolved and we regret the inconvenience.
Some staff members have reported receiving error messages when attempting to open messages and calendar items in both Outlook and Outlook Web Access/App. IT Services staff are looking into the issue to resolve it as quickly as possible. Please check the IT Services website for status updates. We apologize for the inconvenience to those who are affected.
Yesterday afternoon we discovered that some Departmental Xerox printers, which required “Xerox Accounting”, had the “accounting” setting disabled on the print server; print jobs sent to these printers were deleted without being processed. If you are experiencing problems printing to a Xerox printer, please notify the ICS Service Desk (support [dot] ist [at] mcgill [dot] ca, 514-398-3398).
A fraudulent website impersonating McGill's Minerva administrative systems is harvesting usernames and passwords. Please do not use Google to access Minerva. Always visit Minerva through myMcGill or by going to www.mcgill.ca/minerva.
Please note that the ICS Service Desk Walk-In Support office, located at 688 Sherbrooke, room 285, will be closed for renovations on Monday, July 4. However, you will be able to reach Service Desk consultants by telephone (514-398-3398) or email (support [dot] ist [at] mcgill [dot] ca).
IT Services has experienced problems releasing the quarantined attachments to affected staff members and has stopped the process. If you are missing attachments from received or sent emails, you will receive a targeted email with instructions.
IT Services will begin releasing recovered email attachments to affected email users.
Jun6, 4 pm: IT Services continues to work to release and deliver any file attachments quarantined over the weekend between 2 am Saturday and 11:45 am Sunday, due to problems on a staff email server.
We are currently determining the most efficient way to release these messages with the least inconvenience to any email users affected by this problem. Thank you for your patience while we work on your behalf.
Note the following problem affecting staff email: Starting at around 2:00 am Saturday, June 4, email messages containing attachments were incorrectly quarantined by the Exchange email security system. This Exchange server is used by about 50% of staff members and is not used by students or alumni. Read the full announcement for details.
Email delivery is now back to normal.