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ICS Service Desk telephone unavailable - submit IT issues by email to support.ist@mcgill.ca

ICS Service Desk telephone service is currently experiencing difficulties. For all IT service issues and requests, please email support [dot] ist [at] mcgill [dot] ca

Published: 25 Nov 2011

VHS/VCRs phased out of McGill classrooms

Support for VHS technology is being phased out of McGill classrooms because VCRs are no longer being manufactured. When a VCR breaks it will no longer be fixed or replaced and new installations will not include VCRs. In larger classrooms a Blu-ray device will be installed.

Published: 11 Nov 2011

McGill Market Place unavailable - due to problem

The McGill MarketPlace (MMP) is currently unavailable due to technical issues. The service provider is investigating the cause of the disruption. Thank you for your patience.

Published: 8 Nov 2011

New ability to upload admissions requirements through Minerva improves service to applicants, reduces paper waste and increases efficiency

IT Services and Enrolment Services have introduced a new functionality to Minerva that allows many applicants to McGill to upload their required documents (e.g., unofficial transcripts) for admission. Read the full announcement for details.

Published: 2 Nov 2011

A new LMS at McGill

A new online learning environment to power McGill's myCourses.

Published: 2 Nov 2011

McGill Wireless - changes to network connection settings, November 1, 2011

On Tuesday, November 1, 2011 changes will be made to the McGill wireless network, which may require some users to reconfigure their wireless connection settings. (1) the WPA wireless protocol/security type will no longer be supported; you must select WPA2 or WPA2-Enterprise (2) The TKIP data encryption type will no longer be supported; you must select AES. Read the full article for details.

Published: 13 Oct 2011

BlackBerry delays worldwide

Attention all BlackBerry users: Due to a global problem with Research in Motion's BlackBerry messaging services, BlackBerry users can expect sporadic delays when sending and receiving emails. The problem also affects browsing, BBM and PIN messaging.

Published: 12 Oct 2011

New IT service: Contact lists for your mobile device

IT Services’ new CL2Go application (CL2Go stands for "Contact Lists To Go") allows users of mobile devices to keep the most current work contact information of their fellow co-workers, committee members or key departmental contacts, at their fingertips at all times.

Published: 11 Oct 2011

New online campus maps

Ever wished that McGill's online campus maps could be easier to navigate and understand? McGill's new maps have just launched, and they're based on something we can all wrap our heads around: Google Maps.

Published: 3 Oct 2011

Email delivery delays to Yahoo addresses

Email messages addressed to Yahoo domains (yahoo.com, yahoo.ca, etc.) from McGill mail servers are currently being delayed. It seems the Yahoo server has "greylisted" McGill email, probably due to a large quantity of emails coming from McGill within a short period of time. Delivery delays can be anywhere from 15 minutes to 4 hours, depending on the yahoo destination server.

Published: 28 Sep 2011

EVault - Delete Messages feature disabled for all mailboxes during strike

During the current MUNACA strike, the EVault "Delete Messages" feature has been been disabled for all mailboxes. Non-MUNACA Evault users who wish to have this feature re-enabled can contact the ICS Service Desk at support [dot] ist [at] mcgill [dot] ca or call 514-398-3398.

Published: 15 Sep 2011

Wireless connectivity issues for some users

There is currently an intermittent problem with the McGill wireless network, on campus and in REZ. Some users have reported being unable to connect to certain websites, such as Facebook, Yahoo and others. Our technical staff members are working with the external Internet service provider to resolve the issue.

Published: 8 Sep 2011

Intermittent file server problems persist

An attempt to resolve network file server issues last night (Sept 7) was not successful. Some users are still experiencing intermittent problems accessing their network drives. Please check announcements on the IT Services site for updates (www.mcgill.ca/it).

Published: 8 Sep 2011

Problem with network shared drives and staff storage

There is currently a problem with McGill file servers that mainly affects administrative staff members. When attempting to access your shared network drives, you may receive the error message that they are "not accessible". Technical staff are looking into the issue and hope to resolve it as quickly as possible.

Published: 7 Sep 2011

Impact of MUNACA strike on some IT services

In light of the labour disruption at McGill University, there are some important effects on MUNACA employee accounts, also, the IT services listed at the bottom of this message will be limited or temporarily suspended. We apologize for any inconvenience this may cause, and thank you for your patience.

Published: 1 Sep 2011