More from News & Announcements
- it_services https://www.mcgill.ca/it
Intermittent problems persist with telephones to CallCenters (ICS Service Desk, Facilities Maintenance Operations Centre, Enrolment Services, and Continuing Education) have been resolved.
ICS Service Desk telephone service is currently experiencing difficulties. For all IT service issues and requests, please email support [dot] ist [at] mcgill [dot] ca
Support for VHS technology is being phased out of McGill classrooms because VCRs are no longer being manufactured. When a VCR breaks it will no longer be fixed or replaced and new installations will not include VCRs. In larger classrooms a Blu-ray device will be installed.
The McGill MarketPlace (MMP) is currently unavailable due to technical issues. The service provider is investigating the cause of the disruption. Thank you for your patience.
New ability to upload admissions requirements through Minerva improves service to applicants, reduces paper waste and increases efficiency
IT Services and Enrolment Services have introduced a new functionality to Minerva that allows many applicants to McGill to upload their required documents (e.g., unofficial transcripts) for admission. Read the full announcement for details.
A new online learning environment to power McGill's myCourses.
On Tuesday, November 1, 2011 changes will be made to the McGill wireless network, which may require some users to reconfigure their wireless connection settings. (1) the WPA wireless protocol/security type will no longer be supported; you must select WPA2 or WPA2-Enterprise (2) The TKIP data encryption type will no longer be supported; you must select AES. Read the full article for details.
Attention all BlackBerry users: Due to a global problem with Research in Motion's BlackBerry messaging services, BlackBerry users can expect sporadic delays when sending and receiving emails. The problem also affects browsing, BBM and PIN messaging.
IT Services’ new CL2Go application (CL2Go stands for "Contact Lists To Go") allows users of mobile devices to keep the most current work contact information of their fellow co-workers, committee members or key departmental contacts, at their fingertips at all times.
Ever wished that McGill's online campus maps could be easier to navigate and understand? McGill's new maps have just launched, and they're based on something we can all wrap our heads around: Google Maps.
Email messages addressed to Yahoo domains (yahoo.com, yahoo.ca, etc.) from McGill mail servers are currently being delayed. It seems the Yahoo server has "greylisted" McGill email, probably due to a large quantity of emails coming from McGill within a short period of time. Delivery delays can be anywhere from 15 minutes to 4 hours, depending on the yahoo destination server.
There appears to be a problem uploading files in myCourses. IT Services is currently in the process of investigating the issue to determine the cause. It is still not known if the issue affects all courses or only some of them. We appreciate your patience and hope to resolve the issue as quickly as possible.
During the current MUNACA strike, the EVault "Delete Messages" feature has been been disabled for all mailboxes. Non-MUNACA Evault users who wish to have this feature re-enabled can contact the ICS Service Desk at support [dot] ist [at] mcgill [dot] ca or call 514-398-3398.
There is currently an intermittent problem with the McGill wireless network, on campus and in REZ. Some users have reported being unable to connect to certain websites, such as Facebook, Yahoo and others. Our technical staff members are working with the external Internet service provider to resolve the issue.