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- it_services https://www.mcgill.ca/it
Due to the labour disruption at McGill University, default out-of-office replies have been automatically created for the email accounts of employees on strike. We wish to assure these employees that even though autoreply settings on their accounts have been temporarily changed, no password or any other sensitive personal information was revealed in the process.
As a result of the maintenance this past weekend, you can now access all sections of myCourses using the links in the myMcGill portal, without being prompted to sign in again.
EVault, the email archiving system, requires an urgent maintenance operation to begin at midnight tonight, Friday, August 19. The work is expected to extend into the weekend. During the maintenance you will not be able to search the eVault archived messages. However, you will still be able to access archived messages via links.
There are currently problems with links to myCourses archives, and summer 2011 courses from the myMcGill portal. For now, please use the links from http://www.mcgill.ca/mycourses.
The operation to split the contents of myCourses into two separate databases has been completed. You will now notice a new "myCourses Archives" link on the myCourses web page and in the myMcGill portal. See the full announcement for details.
Students taking deferred exams for Winter 2011 courses, please note that your courses may be located via the temporary link named "Instructors: Copy Fall 2010 courses". If you cannot find your Winter 2011 courses via the regular myCourses link, try this temporary link.
Staff mailboxes will be moved to Exchange server 2010 in batches starting on August 8. Staff will receive general and personal email notifications from IT Services before accounts are moved, with any pertinent details about the move, including any action you need to take in preparation.
Minerva and INB are currently available once again. The issue has been resolved and we regret the inconvenience.
Some staff members have reported receiving error messages when attempting to open messages and calendar items in both Outlook and Outlook Web Access/App. IT Services staff are looking into the issue to resolve it as quickly as possible. Please check the IT Services website for status updates. We apologize for the inconvenience to those who are affected.
Yesterday afternoon we discovered that some Departmental Xerox printers, which required “Xerox Accounting”, had the “accounting” setting disabled on the print server; print jobs sent to these printers were deleted without being processed. If you are experiencing problems printing to a Xerox printer, please notify the ICS Service Desk (support [dot] ist [at] mcgill [dot] ca, 514-398-3398).
A fraudulent website impersonating McGill's Minerva administrative systems is harvesting usernames and passwords. Please do not use Google to access Minerva. Always visit Minerva through myMcGill or by going to www.mcgill.ca/minerva.
Please note that the ICS Service Desk Walk-In Support office, located at 688 Sherbrooke, room 285, will be closed for renovations on Monday, July 4. However, you will be able to reach Service Desk consultants by telephone (514-398-3398) or email (support [dot] ist [at] mcgill [dot] ca).
Attention instructors and administrators using myCourses: The information stored in myCourses is growing and requires us to move pre-Fall 2010 courses to a separate server. Rest assured you will not lose access to any of your courses on the system. Please see the full announcement for important events and changes that will impact you over the summer.
IT Services has experienced problems releasing the quarantined attachments to affected staff members and has stopped the process. If you are missing attachments from received or sent emails, you will receive a targeted email with instructions.
IT Services will begin releasing recovered email attachments to affected email users.