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Power and network outage on lower Downtown Campus

Monday, August 5, 4:56pm - Hydro Quebec has restored the power to all of campus. Wireless and wired network connectivity is fully functional.

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The lower Downtown Campus is currently experiencing a power outage and loss of wireless / wired network connectivity in some buildings. Hydro Quebec technicians are working on restoring power. Please check back here for further updates, or see Hydro Quebec's Twitter feed

Published: 5 Aug 2013

Access to Library Resources changing for hospital affliliates

As of July 1st, 2013, access to McGill electronic databases, e-journals and other e-resources is changing at McGill affiliated hospital sites in order to comply with the McGill University Library's licensing agreements.

If you are affiliated with McGill as a faculty or staff member, or as a resident or student, you will be asked to log in using your McGill username and password to access the library’s electronic resources.

Published: 19 Jun 2013

The guest.mcgill.ca campus wireless network has been decommissioned

As part of an ongoing effort to streamline services, the guest.mcgill.ca campus wireless network has been decommissioned. Guest users should now use one of the following two wireless networks to connect on campus:

  1. wpa.mcgill.ca
  2. mcgill.ca

If you have a saved connection to guest.mcgill.ca, please delete it at your earliest convenience.

Note: this change does not impact the guest.mcgill.ca network that is part of the McGill Residences wireless service. 

Published: 18 Jun 2013

Termination of Turnitin Service

A Message from the Office of the Dean of Students - Termination of Turnitin Service

As of June 1, 2013, McGill University has ended its licensing agreement with Turnitin and the service is no longer available within myCourses.

As always, McGill is fully committed to academic integrity, and to teaching students how to do ethical, honest, and effective academic work.

Published: 11 Jun 2013

EndNote X7 for Windows is now available

The new version of EndNote software - version X7 (Windows) - is now available for download at http://kb.mcgill.ca/it/endnote.

We will no longer be offering ProCite or Reference Manager since the software provider is no longer updating them, and the McGill community has access to both Endnote and RefWorks.

Published: 7 Jun 2013

New phone number for IT Services unit (not for support)

There is a new general telephone number for contacting Directors, Managers and other staff members within IT Services: 514-398-7979.  This new number replaces 514-398-5023 and 514-398-7200. All 5-digit extensions for IT staff members are now also available from this new number.  For example, to reach a staff member whose old phone number was 514-398-5023 ext. 1234, you would now dial 514-398-7979 and enter extension 1234.

Published: 6 Jun 2013

Wireless certificate renewal - you may be prompted to accept certificate

On Wednesday, June 5, 2013 at around 7:00 am, the certificate for McGill wireless network will be renewed.  Once the change is made, you may be prompted to accept the new certificate the next time you sign on to the wireless network (wpa.mcgill.ca or wpa.rez.mcgill.ca).

If you have any questions feel free to contact the ICS Service Desk.

Published: 4 Jun 2013

Java upgrade on McGill computers - log off, but keep power on

In order to improve IT security throughout McGill systems, IT Services has installed the Java Plugin version 6 update 45 on all centrally-managed Windows (PCs) computers. 

Faculty and staff members: If you have not already done so, please be sure to log off, but keep your computer powered ON for at least 10 minutes so that the Java update can be installed through the automated update process.

Published: 4 Jun 2013

uPrint popup to accept McGill Username & print jobs to stay in the queue for 72 hrs as of Monday, June 3

As of Monday, June 3rd, at 6:00am, the popup that you see when printing to the uPrint Mono [Popup] or uPrint Colour [Popup] queue will now once again let users enter their McGill Username. You'll still be able to enter your McGill Short Username, but now you can enter the credential you prefer to use, meaning less chance for spelling errors that prevent your print job from reaching the queue.

Published: 31 May 2013

New Quick Links Pinnable Toolbar on McGill Websites

You told us and we listened.  You said you wanted an easy way to navigate to the most frequently accessed sites. Now IT Services has introduced a pinnable toolbar accessible from the Quick Links pull-down menu, found at the top of all McGill Web Management System pages.  The toolbar contains links to Staff Directory, Maps, myMcGill, myCourses, Minerva and Email.

Just click on the thumbtack to pin the menu to the top of all McGill WMS pages.  Try it out!

Published: 30 May 2013

Resolved: Problems with some McGill website functionality

Update: May 28, 2013, 10:15 am

The issue initially reported is now resolved.

Initial announcement: May 28, 2013 10:00 am

The following features of the McGill Web System are currently not functional:

Published: 28 May 2013

Issues with the McGill Channels service

May 23, 8:45am - update: We are currently addressing some issues with the /channels website. Most functionality has now been restored. Work is still underway on the tag-based listings normally found on this site. We expect to restore the site to full service in the near future.

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11:50am - update: It appears that only the display of listings and feeds on the /channels site and myMcGill portal is impacted.

Published: 15 May 2013

Warning: Phishing email entitled "Dear McGill Email User !"

An email is currently circulating with the subject: "Dear McGill Email User !" and sent from: "Webmaster [webmaster [at] mcgill [dot] ca]". If you have received this email please DELETE it - do not reply to the email.

Published: 29 Apr 2013

Warning: Phishing email entitled "WEBNEWS EMAIL ACCOUNT UPDATE"

An email is currently circulating with the subject: "WEBNEWS EMAIL ACCOUNT UPDATE" and sent from: "McGill University Team [techhelp [at] mcgill [dot] ca]". If you have received this email please DELETE it - do not click on the link. This is a phishing attempt and does not come from McGill IT Services.

Below is the full text of the email, but without the dangerous link.

Published: 18 Apr 2013

uPrint service upgrade and price increase coming on May 3

The uPrint service will be unavailable due to an upgrade lasting approximately 9 hours, starting on Friday, May 3 at 9pm and ending on Saturday, May 4 at 6am. Any print jobs submitted before the service shut down will stay in the queue for a period of 48 hours and will be available for printing once the system is back up.

Published: 11 Apr 2013