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Java upgrade on McGill computers - log off, but keep power on

In order to improve IT security throughout McGill systems, IT Services has installed the Java Plugin version 6 update 45 on all centrally-managed Windows (PCs) computers. 

Faculty and staff members: If you have not already done so, please be sure to log off, but keep your computer powered ON for at least 10 minutes so that the Java update can be installed through the automated update process.

Published: 4 Jun 2013

uPrint popup to accept McGill Username & print jobs to stay in the queue for 72 hrs as of Monday, June 3

As of Monday, June 3rd, at 6:00am, the popup that you see when printing to the uPrint Mono [Popup] or uPrint Colour [Popup] queue will now once again let users enter their McGill Username. You'll still be able to enter your McGill Short Username, but now you can enter the credential you prefer to use, meaning less chance for spelling errors that prevent your print job from reaching the queue.

Published: 31 May 2013

New Quick Links Pinnable Toolbar on McGill Websites

You told us and we listened.  You said you wanted an easy way to navigate to the most frequently accessed sites. Now IT Services has introduced a pinnable toolbar accessible from the Quick Links pull-down menu, found at the top of all McGill Web Management System pages.  The toolbar contains links to Staff Directory, Maps, myMcGill, myCourses, Minerva and Email.

Just click on the thumbtack to pin the menu to the top of all McGill WMS pages.  Try it out!

Published: 30 May 2013

Resolved: Problems with some McGill website functionality

Update: May 28, 2013, 10:15 am

The issue initially reported is now resolved.

Initial announcement: May 28, 2013 10:00 am

The following features of the McGill Web System are currently not functional:

Published: 28 May 2013

Issues with the McGill Channels service

May 23, 8:45am - update: We are currently addressing some issues with the /channels website. Most functionality has now been restored. Work is still underway on the tag-based listings normally found on this site. We expect to restore the site to full service in the near future.

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11:50am - update: It appears that only the display of listings and feeds on the /channels site and myMcGill portal is impacted.

Published: 15 May 2013

Warning: Phishing email entitled "Dear McGill Email User !"

An email is currently circulating with the subject: "Dear McGill Email User !" and sent from: "Webmaster [webmaster [at] mcgill [dot] ca]". If you have received this email please DELETE it - do not reply to the email.

Published: 29 Apr 2013

Warning: Phishing email entitled "WEBNEWS EMAIL ACCOUNT UPDATE"

An email is currently circulating with the subject: "WEBNEWS EMAIL ACCOUNT UPDATE" and sent from: "McGill University Team [techhelp [at] mcgill [dot] ca]". If you have received this email please DELETE it - do not click on the link. This is a phishing attempt and does not come from McGill IT Services.

Below is the full text of the email, but without the dangerous link.

Published: 18 Apr 2013

uPrint service upgrade and price increase coming on May 3

The uPrint service will be unavailable due to an upgrade lasting approximately 9 hours, starting on Friday, May 3 at 9pm and ending on Saturday, May 4 at 6am. Any print jobs submitted before the service shut down will stay in the queue for a period of 48 hours and will be available for printing once the system is back up.

Published: 11 Apr 2013

ICS Laptop Repair Service Closing April 30

IT Customer Services (ICS) will permanently close its Laptop Repair Service effective April 30, 2013. The cost of operating this service has made it difficult to sustain, particularly within the context of the University’s current fiscal situation. ICS will honour any repair requests received by April 30, 2013, but will not accept new requests after that date.

For laptops acquired under an IT Services Procurement Program that require warranty service, ICS will arrange for your laptop to be sent to an external authorized service provider for diagnosis and repair.

Published: 10 Apr 2013

McGill email on your new-generation BlackBerry device

The new-generation BlackBerry device (Z10 and others) can retrieve your McGill email by synchronizing using ActiveSync. Please see the related link for more information.

Published: 25 Mar 2013

Quota applied to number of email items sent

To limit the damage done to the reputation of the mailbox owner and McGill by accounts that have been compromised, IT Services is now applying a quota on the number of email items sent within a 24 hour period. Each recipient listed in the To, Cc or Bcc fields is counted as a separate item, whereas an email sent to a group or LISTSERV is only counted as one item.

If you need to have the quota increased, contact ICS Service Desk.

Published: 4 Mar 2013

2012 student and employee tax receipts -- print directly from Minerva

Available in Minerva --

  • (For students) 2012 Tuition tax receipts in the Student Accounts Menu.
  • (For employees) 2012 T4 and Relevé 1 tax receipts on the Employee Menu > Tax Slips Menu.

To print:
Log into Minerva directly at http://www.mcgill.ca/minerva, access and print the slips.  Accessing Minerva through myMcGill portal will give unsatisfactory printing results.

Published: 28 Feb 2013

Apple software update resolving problem with Exchange email and iOS 6.1-based iPads and iPhones

For devices using iOS 6.1, Apple suggests this software update: http://support.apple.com/kb/DL1639, now available on the Apple site for those who wish to use it.


Original announcement, February 12:

A known issue between Exchange 2010 server and devices using iOS 6.1 can cause performance issues affecting both McGill’s Exchange servers and individual iPads and iPhones using iOS 6.1.

Problems reported for individual iOS 6.1 users at McGill and other institutions

Published: 12 Feb 2013

Access to WebCT as of February 1, 2013

As you may know, in March 2012, McGill launched its new myCourses learning management system, and we have now successfully delivered both Summer and Fall 2012 terms in the new system.

As of January 31, 2013, we will begin to phase out the old WebCT system, given that the vendor will no longer support it.

Published: 24 Jan 2013

Mac users: Titanium Internet Security is now available for download

IT Services is now offering a new antivirus and online threat protection software: Titanium Internet Security for Mac, available for all Mac operating systems from OS X 10.5.8 and up. This includes the latest version of Mac OS X 10.8.

In addition to basic features such as protection from viruses, spyware, and malware, it can protect you from phishing scams, block / warn you about unsafe websites or links, and has customizable parental controls so you can restrict children’s Internet access.

Published: 16 Nov 2012