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Windows XP support coming to an end

On April 8, 2014, Microsoft will officially end support for Windows XP. In consequence, McGill IT Customer Services (ICS) will also stop supporting Windows XP at that time. Over the past year and a half we have been actively upgrading centrally-supported computers on campus to Windows 7, and we have encouraged LAN administrators in non-centrally supported units to do the same. To date 100% of all public computers and 81% of centrally-supported administrative computers have now been upgraded.

Published: 22 Jan 2014

Resolved: uApply (Graduate Admissions System) - experiencing intermittent problems

Status update - 9:50 am, January 22, 2014:
The intermittent access issues have now been resolved.

During periods of heavy usage on the uApply system, you may experience problems logging in, or your active session may expire unexpectedly. The technical team is working to resolve the issue.

We apologize for any inconvenience.

Published: 14 Jan 2014

PC Renewal Program is Back!

The PC renewal program is an initiative to retire outdated computers and update McGill's computer fleet to meet the University's ongoing computing needs. Due to financial constraints, this program has had limited funding for the last two years.

Published: 8 Jan 2014

Problems reported when scanning documents on Xerox devices

It has been reported over the last few months that scanning documents on Xerox machines may generate PDF documents where numbers may be incorrectly transferred from the original document. After testing, it appears that the issue is not affecting the uPrint machines installed at McGill, as these machines are set up differently than on the machines where the problem was discovered. However, as a precautionary measure, we have asked Xerox to install a patch on all campus uPrint machines in order to prevent this problem from occurring.

Published: 19 Dec 2013

Resolved: Problem with Lync telephones on campus

Status update - Tuesday, Dec. 17 at 11:44 am: 
This Lync issue reported earlier has now been resolved.

Original announcement - Tuesday, Dec. 17 at 11:25 am: 
Lync phones are currently only able to make and receive calls between other Lync phones.  They cannot make calls to external phones or non-Lync McGill phones. Please check the IT Services website (www.mcgill.ca/it) for status updates.

We apologize for this inconvenience.

Published: 17 Dec 2013

Recent changes to look & feel of Office 2013 for McGill users

If you use Microsoft Office 2013, you may have noticed a few changes this past week:

  • Theme changes - The colors & appearance of MS Office applications are different.
  • McGill University icon - When you click Save As (or Open), there is a new McGill University icon, which looks as if it will save your file to McGill cloud storage.  It is not a McGill cloud; clicking this icon saves the document in your My Documents folder on your computer.
  • Rece
Published: 16 Dec 2013

uApply (Graduate Admissions System) - experiencing intermittent problems

There are currently intermittent problems with the uApply system. The technical team is working to resolve the issue as quickly as possible.

We apologize for any inconvenience.

Published: 12 Dec 2013

New warning notices when emails cannot be scanned by McGill's Antispam system

Beginning on December 12, 2013, McGill's Anti-spam system will prepend a notice to warn you when an email cannot be scanned; this is in addition to changing the Subject of the email, which is the current practice. The prepended notice will also contain a brief description of why the email could not be scanned.

There are a few reasons why email messages cannot be scanned by the Antispam system, including if the email:

  • is encrypted and password-protected or it contains an attachment that is password-protected.
  • contains an attachment th
Published: 11 Dec 2013

Resolved: Problem reaching McGill phone numbers from outside

Status update - Wedesday, December 11:
The problem reported below was resolved at around 4:00 pm this afternoon.

Original announcement - December 11, 12:00 pm:
There is currently a problem with the Telephone service. External callers are not able to call in to McGill. Please check the IT Services web page for status updates at www.mcgill.ca/it.

We apologize for this inconvenience.

Published: 11 Dec 2013

Phishing email targeting McGill Faculty, subject: "New Library Resources for Faculty Members"

A phishing attempt is circulating with the Subject line: "New Library Resources for Faculty Members ", and Sender: "library [at] mcgill [dot] ca". A sample email is shown below.  

Please delete this email immediately! It does NOT come from a McGill source.

Published: 10 Dec 2013

Warning: Phishing email targeting McGill Faculty members

A phishing attempt is circulating with the Subject line: "Annually Evaluation of  Faculty Members", and is sent on behalf of "Stephen Strople, Mr.". A sample email is shown below.  

Please delete this email immediately! It does NOT come from a McGill source.

Published: 3 Dec 2013

New Search Functionality in McGill’s Web Management System

The search functionality on McGill websites has been improved. Previously, you would have to first choose whether you wanted to search the local site or expand your search to include all McGill sites. Now you can enter your search term once at the top of the web page, and you will be presented with a single page with two tabs : one containing matches within the local site and a “McGill” tab containing matches found within all McGill sites.

Published: 20 Nov 2013

Warning: Phishing email targeting McGill Library users

A phishing attempt is circulating with the Subject line: "New Library System", and Sender: "McGill University Library". A sample email is shown below.  

Published: 14 Nov 2013

Warning: Phishing email with password protected zip file circulating

An email is currently circulating with a password-protected .ZIP file as an attachment. A sample of this email is shown below.

Please delete this email immediately! It does NOT come from a McGill source.

Published: 12 Nov 2013

IT Services enhances classroom AV support

In Fall 2013, IT Services changed its approach to providing technological support to classrooms with the goal of improving the efficacy of our service. We now are able to dispatch 25 additional technicians (21 downtown and 4 at Macdonald campus), from 10 different locations (as opposed to one location on the downtown campus), to provide live assistance when the problem is not solvable through a telephone consultation.

Published: 8 Nov 2013