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RESOLVED - problems with Banner, Minerva, Data Warehouse, myMcGill portal

Problems with Banner, Minerva, the Data Warehouse and the myMcGill portal have been resolved and these services are once again available.

Published: 7 Dec 2010

Problems on Banner, Minerva, Data Warehouse, myMcGill portal

There is currently a problem that affects Banner, Minerva, the Data Warehouse and the myMcGill portal. These systems are currently unavailable. Technical teams are working to resolve the issue as quickly as possible. We apologize for the inconvenience.

Published: 7 Dec 2010

Reminder - McGill's Internet Dialup Access Services to be decommissioned on December 15, 2010

Reminder - DAS is being decommissioned on December 15, 2010.

Published: 6 Dec 2010

Server maintenance this evening - potential services affected

From 6 to 9 pm this evening, we will perform a maintenance operation. We do not anticipate any effects on any applications or services. However, it is possible that the following services may be affected during the maintenance period.

Published: 30 Nov 2010

Email access problems for some users

Some users are experiencing problems accessing, sending or receiving emails on email client applications and Outlook Web Access (OWA). We are currently investigating the problem and apologize for the inconvenience.

Published: 29 Nov 2010

Intermittent problems with myMcGill portal

Users may encounter error messages when both attempting to log into the myMcGill portal and after logging in. We are currently working to resolve this issue and apologize for the inconvenience. In the meantime, alternative links to services are available.

Published: 29 Nov 2010

Most McGill CallCenter services are unable to receive calls - please use email to contact

Most McGill Call Centers are unable to answer calls. While we work to correct the problem, please contact the desired Call Center by email if known, to communicate your service request.

Published: 24 Nov 2010

Banner/Minerva upgrade completed

The scheduled upgrade of Banner/Minerva is completed and related systems are now open. Note that when logging into Banner, instead of simply entering “BANNER” as the database name, you will need to specify “BANNER.MCGILL.CA”. Please see the full announcement for important details.

Published: 22 Nov 2010

Intermittent problems logging in to the myMcGill portal

When attempting to sign into the myMcGill portal, some users are redirected back to the login page, without any error message even if they use the correct credentials. To successfully log in, we recommend doing the following: 1) Close your browser, then reopen it. 2) Clear your browser's cache and stored cookies. 3) Close your browser again, reopen it and try logging in to myMcGill again.

Published: 1 Nov 2010

UPDATE: No downtime for myMcGill portal today, October 18

Please note that the myMcGill portal will be available without interruption today, October 18.

Published: 18 Oct 2010

New IT Service: Quiz and Survey Authoring Software (Respondus)

Respondus is a free download from mcgill.ca/software and is a powerful Windows tool that allows instructors to create and manage quizzes and surveys off line.

Published: 14 Oct 2010

Search not working on Programs, Courses and University Regulations site

There is a problem with the Search feature on the Programs, Courses and University Regulations site (www.mcgill.ca/study). We are looking into the issue and hope to resolve it as soon as possible. Check the IT Services site for status updates.

Published: 14 Oct 2010

Emails to Videotron subscribers rejected. Advise resending

During the early morning of Thursday October 7, Videotron was rejecting mail sent from McGill to Videotron email subscribers. If you sent (or forwarded) a message to a Videotron address overnight, it is possible that your message was not delivered. If you are uncertain, we advise you to resend the message.

Published: 7 Oct 2010

myFuture downtime: October 8, 2010: 8am - 9am

myFuture will be unavailable for scheduled maintenance on October 8, 2010 from 8am - 9am. We apologize for the inconvenience.

Published: 5 Oct 2010

myFuture System Maintenance Downtime

myFuture will be unavailable on Friday, October 1, 2010 from 8:00am to 9:00 am for scheduled maintenance. We apologize for any inconvenience that this may cause.

Published: 24 Sep 2010