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Delays in receiving email from external senders

Due to a large volume of email sent to students via a McGill listserv, there was a delay in the delivery of messages originating from external senders this afternoon, between approximately 2:30 pm and 4:30 pm. The backlog is now cleared and email delivery should be back to normal.

Published: 3 Jan 2011

Welcome to IT Services for New Students

New to McGill? Learn about McGill's IT Services and attend an iCare workshop to set up your computer to access McGill's wireless network and other IT resources.

Published: 3 Jan 2011

RESOLVED - Problems with Minerva Reports

The problem with Minerva Reports was resolved around 2:45 pm.

Published: 22 Dec 2010

Problems with Minerva Reports starting at 12:50 pm

There is currently a problem with Minerva Reports. Technical teams are working to resolve the issue as quickly as possible. We apologize for the inconvenience.

Published: 22 Dec 2010

RESOLVED - problems with Banner, Minerva, myMcGill portal at 9:18 am

There was a problem with Banner, Minerva, and the myMcGill portal this morning. These services were unavailable from around 9:10 am to 9:18 am. They are functioning normally once again.

Published: 22 Dec 2010

New features for WMS sites

Starting Tuesday, December 21, several new features will be added to Web Management System (WMS) websites, including: a streamlined administrative interface, advanced layout options available through a drop-down selection, custom path feature to specify a custom path for a page, similar to the Page Title, recursive path generation to reflect the menu hierarchy even when a parent page is moved.

Published: 20 Dec 2010

Delay in delivering some incoming email sent today between 1 and 1:40 pm

Delivery of some incoming emails from external (non-McGill) sources, sent Friday Dec. 17, between 1 pm and 1:40 pm, may be delayed for up to 24 hours.

Published: 17 Dec 2010

RESOLVED - problems with Banner, Minerva, Data Warehouse, myMcGill portal

Problems with Banner, Minerva, the Data Warehouse and the myMcGill portal have been resolved and these services are once again available.

Published: 7 Dec 2010

Problems on Banner, Minerva, Data Warehouse, myMcGill portal

There is currently a problem that affects Banner, Minerva, the Data Warehouse and the myMcGill portal. These systems are currently unavailable. Technical teams are working to resolve the issue as quickly as possible. We apologize for the inconvenience.

Published: 7 Dec 2010

Reminder - McGill's Internet Dialup Access Services to be decommissioned on December 15, 2010

Reminder - DAS is being decommissioned on December 15, 2010.

Published: 6 Dec 2010

Server maintenance this evening - potential services affected

From 6 to 9 pm this evening, we will perform a maintenance operation. We do not anticipate any effects on any applications or services. However, it is possible that the following services may be affected during the maintenance period.

Published: 30 Nov 2010

Email access problems for some users

Some users are experiencing problems accessing, sending or receiving emails on email client applications and Outlook Web Access (OWA). We are currently investigating the problem and apologize for the inconvenience.

Published: 29 Nov 2010

Intermittent problems with myMcGill portal

Users may encounter error messages when both attempting to log into the myMcGill portal and after logging in. We are currently working to resolve this issue and apologize for the inconvenience. In the meantime, alternative links to services are available.

Published: 29 Nov 2010

Most McGill CallCenter services are unable to receive calls - please use email to contact

Most McGill Call Centers are unable to answer calls. While we work to correct the problem, please contact the desired Call Center by email if known, to communicate your service request.

Published: 24 Nov 2010

Banner/Minerva upgrade completed

The scheduled upgrade of Banner/Minerva is completed and related systems are now open. Note that when logging into Banner, instead of simply entering “BANNER” as the database name, you will need to specify “BANNER.MCGILL.CA”. Please see the full announcement for important details.

Published: 22 Nov 2010