- it_services mcgill.ca/it
- it_services mcgill.ca/library
- it_services mcgill.ca/tls
If you are editing documents using the plugin in CenterStage, you may get a plugin timeout when you try to upload the latest version.
The workaround is to close all browsers, then login to CenterStage and import the latest version of the documents from your computer (they should be located under C:\Users\yourusername\Documentum\Checkout).
Some users are getting an error message when they try to access their preferenes.
The search in CenterStage is not working. When users go to the search they will see the following error message: "An internal error occurred on: CMS_ADMIN, contact your administrator".
uPrint Anywhere is an email-based solution that allows McGill faculty, staff and students to print from mobile devices or laptops and pick up the documents at any uPrint device on campus. No applications or printer drivers are required.
You need to set up your McGill email account on your device or sign into Outlook Web Access App with your McGill email credentials (first [dot] last [at] mcgill [dot] ca)....
Issues have been reported with uPrint, the campus-wide printing service. Some users will get a server error when attempting to send or release print jobs.
IT Services is working to resolve the problem as quickly as possible.
We appreciate your patience.
A fraudulent email, appearing to come from Canada Revenue Agency, has made its way to the listserv for Macdonald Campus Graduate Students' Society.
If you have received this email, please Delete it immediately! Do not click on the link....
A fraudulent email, appearing to come from Canada Revenue Agency, has been sent to some McGill email addresses.
If you have received this email, please Delete it immediately! Do not click on the link or the picture.
On April 8, 2014, Microsoft will officially end support for Windows XP. In consequence, McGill IT Customer Services (ICS) will also stop supporting Windows XP at that time. Over the past year and a half we have been actively upgrading centrally-supported computers on campus to Windows 7, and we have encouraged LAN administrators in non-centrally supported units to do the same....
Status update - 9:50 am, January 22, 2014: The intermittent access issues have now been resolved.
During periods of heavy usage on the uApply system, you may experience problems logging in, or your active session may expire unexpectedly. The technical team is working to resolve the issue.
We apologize for any inconvenience.
The PC renewal program is an initiative to retire outdated computers and update McGill's computer fleet to meet the University's ongoing computing needs. Due to financial constraints, this program has had limited funding for the last two years. IT Services has now received funding to bring the computer fleet up to date....
It has been reported over the last few months that scanning documents on Xerox machines may generate PDF documents where numbers may be incorrectly transferred from the original document. After testing, it appears that the issue is not affecting the uPrint machines installed at McGill, as these machines are set up differently than on the machines where the problem was discovered....
Status update - Tuesday, Dec. 17 at 11:44 am: This Lync issue reported earlier has now been resolved....
If you use Microsoft Office 2013, you may have noticed a few changes this past week:...
There are currently intermittent problems with the uApply system. The technical team is working to resolve the issue as quickly as possible.
We apologize for any inconvenience.
Beginning on December 12, 2013, McGill's Anti-spam system will prepend a notice to warn you when an email cannot be scanned; this is in addition to changing the Subject of the email, which is the current practice. The prepended notice will also contain a brief description of why the email could not be scanned.
There are a few reasons why email messages cannot be scanned by the Antispam system, including if the email:...