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Resolved: Content Management System (Documentum) - issue with search index

Update:  The issue regarding searching in the Content Management System was resolved on June 18, 2014

There is currently a problem with the Content Management System (Documentum) search index (in CenterStage and Webtop interfaces). Content uploaded or updated since May 31st may not appear accurately in search results.

We apologize for the inconvenience and thank you for your patience while we resolve this issue.

Published: 5 Jun 2014

IT Security Alert: Phishing Scam - "Mcgill.ca UPDATE"

A phishing attempt is circulating with the subject line: "Mcgill.ca UPDATE". A sample of the email is shown below.

Published: 4 Jun 2014

McGill staff: reset the McGill Password of resource account(s) you manage

In May, we requested that you change your McGill Password. Now, as a resource account(s) sponsor, we ask that you take action to ensure their password is also changed.

Unless you are the sole user of a resource account, changing its password requires some coordination:

Published: 2 Jun 2014

Changes to McGill's Anti-spam System (https://junkmail.mcgill.ca)

As of Monday, June 2, 2014, changes will be made to McGill's Anti-spam system in order to better protect the McGill community from phishing attempts and other email fraud.  The new settings may cause some messages to be falsely identified as spam and quarantined (blocked from your Inbox). 

Published: 29 May 2014

Telephone scam claiming to be from WestJet or Air Canada

Please be advised of a telephone scam claiming to be from WestJet or Air Canada telling you that you won "points/miles" or you are a "perferred customer". The call might look like it is coming from a McGill phone number. This is a scam and you have not won anything. This is an attempt to steal your personal information. Simply hang up the phone if you receive one of these calls.

Published: 21 May 2014

IT Security Alert: Phishing Scam - "Mcgill.ca UPDATE"

A phishing attempt is circulating, with the Subject line: "Mcgill.ca UPDTATE". The message text states "shutting down some accounts due to congestion", and asks you to click on a link to "UPDATE".

Published: 15 May 2014

Heartbleed: reset your McGill Password

In April, we emailed you about the Heartbleed vulnerability and its potential impact on McGill. All of McGill’s central IT systems have been evaluated, and updates were applied where needed. As a final precaution, we strongly encourage you to change your McGill Password without delay. 

Published: 14 May 2014

Alumni: reset your McGill Password

Back in April, you may have heard of the Heartbleed vulnerability and its potential impact on McGill. All of McGill’s central IT systems have been evaluated, and updates were applied where needed. Since it is always a good practice to periodically change passwords, we encourage you to reset your McGill Password at this time. 

Published: 14 May 2014

IT Security Alert: Phishing Scam - "Your mailbox is almost full"

A phishing attempt is circulating, with the Subject line: "ITS help desk". The message text states "Your mailbox is almost full", and asks you to click on a link to increase your mailbox quota.

Published: 9 May 2014

e-Elections System Currently Unavailable

The e-Elections system (Omnivox), is currently unavailable. This system is used by faculty and staff to vote in University elections. We are investigating and hope to resolve the problem as quickly as possible.  We apologize for this inconvenience and thank you for your patience.

Published: 7 May 2014

Update: Security vulnerability in Internet Explorer could allow remote code execution

Update: May 5, 2014Last week Microsoft released a Windows update to address the security vulnerability in Internet Explorer.  This update was remotely deployed to McGill's centrally-supported computers on Friday, May 2 via the Campus Windows Server Update System (WSUS). Note that Microsoft made the decision to also offer the update for Windows XP. You may be prompted to restart your computer.

Published: 28 Apr 2014

IT Security Awareness Online Course - Focus on Phishing

McGill IT Services has developed an online course to provide our community with guidance and resources to remain vigilant and resilient in the face of IT security threats. The first module of this course focuses on "phishing", the term used to describe various schemes used to lure unsuspecting people into divulging their, or others' personal information. You’ll learn ways to recognize phishing emails and how to identify fraudulent website addresses.

Published: 10 Apr 2014

Heartbleed vulnerability

You may have become aware, through media or other means, of a computer security vulnerability called Heartbleed that is affecting networks around the world.

This bug, which has existed since late 2011 but was only widely recognized this week, makes password and other sensitive data vulnerable to theft.

Published: 10 Apr 2014

Wireless certificate change - Friday, April 11 at 7am

The wireless certificate used by McGill University will be changed on Friday, April 11th at 7:00 am. The majority of devices should automatically re-authenticate to the wireless network and should not experience any loss of connectivity.

If you are presented with a certificate (or Windows Security) warning when connecting to McGill's wireless networks after the change, do one of the following:

Published: 9 Apr 2014

UPDATE - April 10 - 10:30 am: Outlook 2013 client email and Lync issues

UPDATE - May 5, 2014 - 11:00am:Most of the affected computers have been restored with MS Office 2013. All affected users were contacted, but we have not received replies from users of the few remaining affected computers.

Published: 9 Apr 2014