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- it_services https://www.mcgill.ca/it
Starting Tuesday, December 21, several new features will be added to Web Management System (WMS) websites, including: a streamlined administrative interface, advanced layout options available through a drop-down selection, custom path feature to specify a custom path for a page, similar to the Page Title, recursive path generation to reflect the menu hierarchy even when a parent page is moved.
Delivery of some incoming emails from external (non-McGill) sources, sent Friday Dec. 17, between 1 pm and 1:40 pm, may be delayed for up to 24 hours.
The ICS Service Desk will be closed for the holiday break, from 6:30 pm Wednesday, December 22 to 8:00 am Monday, January 3. Prepare now by ensuring you can access all the IT systems you will need -- email, myCourses, Minerva, Libraries, etc.
Problems with Banner, Minerva, the Data Warehouse and the myMcGill portal have been resolved and these services are once again available.
There is currently a problem that affects Banner, Minerva, the Data Warehouse and the myMcGill portal. These systems are currently unavailable. Technical teams are working to resolve the issue as quickly as possible. We apologize for the inconvenience.
Reminder - DAS is being decommissioned on December 15, 2010.
From 6 to 9 pm this evening, we will perform a maintenance operation. We do not anticipate any effects on any applications or services. However, it is possible that the following services may be affected during the maintenance period.
Some users are experiencing problems accessing, sending or receiving emails on email client applications and Outlook Web Access (OWA). We are currently investigating the problem and apologize for the inconvenience.
Users may encounter error messages when both attempting to log into the myMcGill portal and after logging in. We are currently working to resolve this issue and apologize for the inconvenience. In the meantime, alternative links to services are available.
Most McGill Call Centers are unable to answer calls. While we work to correct the problem, please contact the desired Call Center by email if known, to communicate your service request.
The scheduled upgrade of Banner/Minerva is completed and related systems are now open. Note that when logging into Banner, instead of simply entering “BANNER” as the database name, you will need to specify “BANNER.MCGILL.CA”. Please see the full announcement for important details.
When attempting to sign into the myMcGill portal, some users are redirected back to the login page, without any error message even if they use the correct credentials. To successfully log in, we recommend doing the following: 1) Close your browser, then reopen it. 2) Clear your browser's cache and stored cookies. 3) Close your browser again, reopen it and try logging in to myMcGill again.
Please note that the myMcGill portal will be available without interruption today, October 18.
Respondus is a free download from mcgill.ca/software and is a powerful Windows tool that allows instructors to create and manage quizzes and surveys off line.
There is a problem with the Search feature on the Programs, Courses and University Regulations site (www.mcgill.ca/study). We are looking into the issue and hope to resolve it as soon as possible. Check the IT Services site for status updates.