More from News & Announcements

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McGill Password Security Questions (PSS) was decommissioned on February 23

As part of an ongoing effort to streamline services, the McGill Password Security Questions (PSS) tool was decommissioned on Monday, February 23. While this tool was initially launched with the goal of providing additional security questions and password reset functionality to our end-users, it essentially duplicated options that were already available in Minerva and caused user confusion.

Published: 5 Mar 2015

It's time for a phishing expedition

Periodically, IT Services will send out mock phishing emails to the McGill community as part of a proactive approach to increase awareness of the dangers of phishing. Users who click on a link in one of these emails will be redirected to a page informing them that they have participated in a phishing awareness exercise, and will be encouraged to learn how to identify and avoid falling victim to these types of scams.

Published: 17 Feb 2015

Resolution: Windows update causes problems with Cisco AnyConnect VPN client

The Cisco AnyConnect client software, which is used to connect to McGill's VPN, does not work after the Windows update for IE11 is installed. The error message displayed is:"Failed to initialize connection subsystem".

To resolve this issue, run Windows Update. Windows Update is included in your Control Panel. To check for updates:

Published: 16 Feb 2015

Mathematica software now Free for Students

Mathematica, from Wolfram Research, is a powerful computational software used for mathematical modeling and data visualization.  McGill IT Services has been providing Mathematica to Faculty & Staff, and in computer labs across the University for the past few years.  Now it is also available to students via the McGill Software site (

Published: 9 Feb 2015

Phishing scam: "RE: ITSUPPORT"

A phishing attempt is circulating with the subject line "RE: ITSUPPORT". The message says that your email will be blocked and you are advised to verify your email account by clicking on a fraudulent website. A sample of the email is shown below.

Published: 28 Jan 2015

NEW: McGill Shuttle Bus Tracker website

If you ride the inter-campus shuttle bus, you've probably found yourself waiting at the stop and wondering when it will arrive -- especially in these frigid January temperatures.  Now you don't have to guess...

The McGill Shuttle Bus Tracker is a mobile-friendly website that uses Google Maps to show you the location of each bus along its route, and how fast it's moving.

Published: 23 Jan 2015

MS Office 365 ProPlus now available for faculty & staff

McGill faculty and staff members now have FREE access to Office 365 ProPlus, which includes the latest versions of Word, Excel, PowerPoint and other Office apps.

The service allows you to install the Office suite on up to 5 personal devices*, including PCs, Macs, and 5 iPad and Windows tablets. You can also use the Office Mobile apps on iPhone, Android  and Windows smartphones.

Published: 19 Jan 2015

Resolved: Issues activating Office 365 ProPlus applications on iOS mobile devices

Resolved - January 15, 2015:Microsoft has released an update for Office Mobile Apps, now available on the App Store, which resolves the activation issue reported below.  Please upgrade to this new version (v1.5) now.

For more information on this service, see Office 365 ProPlus in the IT Knowlege Base.

Published: 8 Jan 2015

Phishing scam: "Subject: Faculty And Staff Mailbox Alert."

A phishing attempt is circulating with the subject line "Faculty And Staff Mailbox Alert.". The message says that your password will expire in the next 2 days and asks you to log on to a fraudulent website to validate your e-mail address and password. A sample of the email is shown below.

Published: 22 Dec 2014

Phishing scam: "Subject: IT Help Desk"

A phishing attempt is circulating with the subject line "IT Help Desk". The message says that your webmail has exceeded the 95% quota threshold and asks you to click on a fraudulent link to upgrade. A sample of the email is shown below.

Published: 17 Dec 2014

Phishing scam: "faculty and staff mailbox alert!!!"

A phishing attempt is circulating with the subject line "faculty and staff mailbox alert!!!". The message says that your email password will expire and asks you to log into a fake IT Website. A sample of the email is shown below.

Published: 8 Dec 2014

Pension System users: if you use Firefox, you may see a warning message

Firefox users attempting to log into McGill’s pension site ( might see a warning message stating "This Connection is Untrusted". The warning is displayed because the Mozilla organization hasn’t yet approved the security certificate used by the site.

Two workarounds are available:

Published: 5 Dec 2014

Check it before you click it!

With holidays fast approaching, cybercriminals are taking advantage of people's vacation planning, online shopping, and expected package deliveries. Millions of phishing scam emails are being sent out daily, spoofing trusted brands, retailers, postal services, banks, stores, and more. Many of these emails look legitimate, and it gets harder to tell what's a real email, and what's a scam.

Published: 5 Dec 2014

IT Security Alert: Phishing Scam - "IT Service Desk Support"

A phishing attempt is circulating with the subject line: "IT Service Desk Support". It contains a link that appears to re-activate your email account, but it goes to a completely different URL. A sample of the email is shown below.

Published: 4 Dec 2014

Phishing Scam from "", Subject: Order #70189189901 successfully - Ticket and flight details

A phishing attempt is circulating purporting to come from Air Canada, with the Subject: " Order #70189189901 successfully - Ticket and flight details". It asks recipients to download and print a ticket, which is really a .zip attachment containing malware. 

Please delete this email immediately! It is fraudulent and links to malware.

Published: 3 Dec 2014